I typically do not leave negative reviews because I recognize that one person's experience does not necessarily reflect the whole. However, I felt an obligation to others that might book at this hotel to provide this in case they read reviews. When we tried to connect with the hotel on our way, we could not call because the phones didn't work. When we arrived, the staff member was great and checked us in, but we couldn't get into the room because the keypad didn't work, so the staff member had to use a tool to override it. The room only had two lights that worked (the bathroom and one living room). The TV didn't work. The bathroom fan didn't work. The sofa bed that one of our children slept on was old and dirty. The carpet pretty dirty. The room smelled pretty fowl. But we were tired and went to bed. The breakfast was great, waffles, eggs, biscuits, gravy, juices. Staff was kind but there was only ever one attending. Next night after getting back from the day we asked if we could change rooms. Went to the room, the key worked, but the room and sofa were dirtier than our original and the small fridge had broken through the cabinet floor and was sitting at an angle. We told them we would just stay in our old room. When we left I somehow forgot my suitcase. We tried calling all week but because the phones are dead we couldn't call. They did keep it and I was able to get it (thankfully) though they said they were just about to throw it out because no one claimed it. Rough hotel.
