Mixed experience
The check-in with the gentleman at reception was very pleasant and friendly. Unfortunately, we had to wait for quite some time as only one person was handling check-ins.
What we found unusual was that we had to actively request room cleaning every day. Considering the room rate of almost €400 per night, we would have expected this to be handled more smoothly.
The next morning, we waited at reception again to arrange the cleaning. When we returned, someone had clearly been in the room, as the missing cup had been replaced with a clean one – but the used dishes were still there, the rubbish had not been emptied, and the room had otherwise not been cleaned.
We complained at reception and the room was given a quick service that evening: the beds were made and the towels changed, but the bathroom was not cleaned and the rubbish was still not emptied. On the third day, the room service finally worked as expected.
Unfortunately, having to repeatedly queue at reception, wait and explain the situation was quite frustrating and made the stay less relaxing than it should have been. We also sent the hotel a written complaint about the issue on the first day, but unfortunately never received a response.
Overall, a mixed experience. The friendly service from the gentleman at check-in was appreciated, but we would have expected the room service and communication to be much more seamless.
