The hotel was a little tired and need of updating.
Found it a bit naughty to have to pay to park at this hotel.
Otherwise it was ok.
Chris
3 晚商务旅行
8/10
The staff were very welcoming and helpful, especially the lady on the check-in desk on Saturday afternoon.
The room lights were either all on or all off, so we were not able to have a subdued lighting.
真实旅客
1 晚家庭旅行
8/10
Clive
1 晚行程
10/10
Taiwo
2 晚商务旅行
6/10
Ethan
1 晚行程
8/10
Kinsiona
1 晚行程
8/10
Last minute booking for a business trip.
Room was spacious, clean and modern and also a great price
Mark
1 晚商务旅行
10/10
Staff here are always very friendly and helpful.
Rooms are clean and comfortable.
Ample on-site parking.
Good Wi-Fi.
Restaurant and bar on site is nice with reasonable prices.
Lakeside Shopping Centre is only a short drive/bus ride away.
Chafford Hundred Train Station is also close by with frequent trains to London and Southend.
Matt
2 晚行程
10/10
RMLFS
1 晚行程
10/10
We were greeted with a lovely warm welcome by a lovely male receptionist, he was very helpful and reassuring too when a incident occurred, which was not the hotel's fault. The hotel itself was very clean and so was our hotel room. Our hotel room had a bath too which was a lovely suprise, the beds were warm and comfy. I honestly would stay there again and recommend to friends too. The only thing the hotel doesn't have a lift so it made it awkward going upstairs and downstairs with suitcases and a pram however the male receptionist did carry our luggage upstairs for us.
Sophie
4 晚家庭旅行
4/10
Like many Best Western Hotels the place is old and not brought up to modern standards. Shower was OK at best, room very sparse and desk too small to use. TV was small but just about adequate and still baffles me that hotel rooms do not have USB ports inext to the bed or at least in wall sockets as standard in 2025. Staff were nice and hotel was clean but these big old buildings are just that. Big, old and too expensive to bring up to modern standards. This also made the flooring very noisy as people walked about at night
Khatija
1 晚商务旅行
10/10
Helen
2 晚行程
8/10
Convenient location, clean, unfortunately under staff for front desk and restaurant .
The staff were very bice, accomodating and performing multiple roles.
Johanne
1 晚行程
10/10
Sorry for the delayed Review. Not our first family stay here. Always happy with the Welcome from Check-in until we leave. Smooth Check-in process. Room A1 Condition and little man is happy. Special mention for Richard who is helpful and smiling each time. Also thansk to Teresa and Tricia. It's a relaxing stay each time and hope to see you soon.
Bar and Restaurant options are good. Lakeside Shopping Centre not far away either.
真实旅客
1 晚家庭旅行
4/10
ben
1 晚商务旅行
10/10
Osaretin
1 晚行程
10/10
Natasha
1 晚行程
10/10
Jamie
2 晚行程
10/10
William
1 晚商务旅行
10/10
Amazing staff can not thank them enough for all they did for me 😊
Rachael
3 晚行程
8/10
First time I stayed in December I was given a drinks voucher. Have since stayed the last two weeks and none given.
Two bags of crisps and two bottles of water are in the room on arrival but I have been told that they are not replaced until the third day. This week my room did not have water or crisps. The receptionist brought water but said she couldn’t find the crisps. I was offered a drinks voucher or 10% of a meal.
I did not accept either as I was eating out and driving.
Not sure if auto close doors need adjusting on some rooms or if it’s ignorant guests slamming doors late at night and early hours of the morning.
My door seemed fine.
Not sure what it will be like yet to stay in summer as there is no aircon.
Breakfast is good although I think the warmers were not switched on one day last week as the hot food wasn’t hot food.
I stayed here first about 11 years ago and is wasn’t the best. Run down. So I used the premier inn until I gave this place another look. Some money has been spent upgrading the rooms and it’s so much better than before.