Been to this hotel multiple times at this point, even before it was the Leonardo Royal, and it's always worth it for the spa alone. On the whole I always like staying here, and it has a great location for not being in central London. However... check-in was insane. Checked in online, which means nothing - queue was out the door and an American guy was losing his mind as he too had already checked in online, yet still had to queue for 30 mins. And then... my wife and I were put in a DISABLED ROOM. For what reason, I don't know. We were only staying for two nights, so didn't bother complaining, but I do feel like things have maybe fallen apart a little here. On top of that, as nice is the spa is, it was rammed - guessing this poace is now being advertised to big groups (like hen and stag do's) which sucks a bit.