The service at Vinpearl Luxury was excellent, staff were always helpful and responsive. The room itself felt a bit dated and could use a refresh. One day, the toilet was clogged, but maintenance came right away and fixed it promptly.
My only real complaint was the trolley service. We had to wait every time we got off the boat or cable car, as Vinpearl Luxury was always the last to be picked up. Other hotels on the island had multiple pickups, while we often had to wait quite a while—one time, nearly 30 minutes just for the trolley to arrive.