Staff were mostly lovely. Fairly quick check-in but key didn’t work so had to go back down to sort. Reception area was clean and modern but can’t say the same for the rooms unfortunately. Very dated. Bathroom was small and very old. Limescale on the sink and black mould around the bath. There was lots of hair in the drain before any of us had even had a shower or bath, just gross. Very little toilet roll left so had to go and ask for some. Beds were comfy and the view from the room was fab. Towels changed but gave us less so had to go and ask for another one. Doors slam shut so whenever anyone on the floor leaves their room you hear it! Big downside about this hotel has to be the parking. Very limited on site at £8.50 per night. We couldn’t get in either of the two nights we stayed. The car park next door - Baltic, is expensive at £1.50 per hour. There’s another one about half a mile away that they recommend at reception but with two kids and luggage it’s not ideal. Especially if you need to come and go. Reception advised us we could park on the single yellow lines and loading bay between 6pm and 8am so I ended up doing that and moving it at 8am. Didn’t have to pay in the hotel car park for just the morning which was nice. Lovely walk across the bridge into Newcastle so locality is good. Overall a little disappointing and wouldn’t recommend because of the parking situation and dated rooms. But if just using as a base to go explore on foot, it’s worth it at a reasonable price.
Holly
1 晚家庭旅行
10/10
A very good hotel. Lovely and clean. Check in was efficient and a good experience. Staff were very good. The room was excellent and very clean.
Adrian
1 晚商务旅行
8/10
James
2 晚商务旅行
10/10
Robert
2 晚行程
10/10
Franklin
1 晚行程
10/10
First time stay at this hotel. Really lovely place to stay
Susan
1 晚行程
10/10
Very handy for concerts at the Glasshouse
Friendly, helpful staff.
Jean
1 晚行程
10/10
M
1 晚行程
2/10
Deplorable, had to park away from hotel as did elderly people, roughly a third of a mile uphill, staffs hands are tied so not their fault but is management who are at fault.
App was hopeless at parking machine, wouldn’t take card so had to drive to find a cashing machine for change then but something I didn’t want just to have change.
Management obviously had their heads up their arses as its appalling service. If you have 60 rooms have 60 spaces then put another 10% on just in case.
An absolute joke
Kelvin
1 晚商务旅行
10/10
kulvinder
1 晚行程
10/10
Tim
1 晚行程
6/10
Rooms could do with some paint an possible replacing some parts.
The bed had rips in the head board and bathroom walls were needing a clean.
Rick
2 晚结伴旅行
2/10
Jade
2 晚行程
8/10
We arrived at around 4pm only to be told rooms wasnt ready ,we had 2 double rooms 1 double bed and a single room,room was clean and had a view over the tyne,bed comfy.Male member of staff at breakfast was really nice engaging with customers.