We’ve stayed at Leonardo Hotel Rembrandtpark several times and have always had great experiences, which is why this stay was so disappointing. Upon arrival, the air conditioning in our room didn’t work. When we brought it up with the front desk, we were met with resistance and dismissiveness. The night manager, Emmanuel, told us the hotel was fully booked and there were no rooms available — only to suddenly offer us two room options after I became visibly upset.
It was nearly 12:30am by the time we were moved. We had been advocating for ourselves for over an hour after a long travel day, with an intense week of work ahead. The stress and late-night disruption made it hard to rest, and my partner (also my drummer) slept poorly, which impacted our performance.
On top of this, we had spent a lot: we booked four rooms, paid €10 per person for the shuttle (5 people), and €20 per person for breakfast.
The room we were eventually moved to was slightly better, but still warm and smelled of mold. We felt let down — not only by the broken AC, but by the way we were treated. For the price and the brand, we expected more professionalism, care, and basic comfort.