We booked because we were going to enjoy dinner on the terrace with some music entertainment as advertised on their website. Unfortunately this was a mistake and should have been removed from the marketing. Katie was very helpful and as we couldn’t cancel the booking she arranged for a reduction on our meal cost. Our meal was lovely, plenty to choose from.
The room was acceptable, big comfortable bed. We were on 2nd floor so it was hot and the fan was ok but minimally effective in cooling the room. Bathroom was standard. Tea tray was great with good sized mugs and plenty of milk sachets.
We were woken too early by people in the room next door allowing their room door to slam.
Breakfast was great with plenty of options. Hot, tasty and well presented.
Tracey
Tracey,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 25 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Michelle
Michelle,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
wesley
wesley,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 12 日
I think the bar manager was a bit stressed & i am not used being told at 9.24 the bars closed as they have started clearing up.He did furnish us with drinks & let us sit outside but put a slight downer on an otherwise nice stay
wesley
wesley,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Jack
Jack,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
Friendly staff in this hotel, food excellent and varied.
Lovely big bedroom, comfy beds with vintage furniture, bathroom could do with a bit of a makeover. Superb view looking over the river with the swans and ducks.
No lift in the hotel so I did struggle with the stairs.
Sheena
Sheena,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Oliver
Oliver,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 19 日
Not good enough. Poor and disappointing
Disappointing first bedroom 203 the bed was like concrete. Then the second bedroom 108 the show was broken. Why did hotels insist on putting you in their worst rooms if you book with Hotels.com, and forget the room upgrade if you are a gold member.
Guy
Guy,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Had a great stay at The Embankment!
Was met by the very enthusiastic Bethany who made check in a real pleasure and gave us some local recommendations which turned out to be fantastic! Room was clean and comfortable.
Tea and coffee was of a high standard, as we're the biscuits! Bar area had a really good vibe and all staff we met/viewed were friendly and professional. Well done all, would definitely stay again.
Lee
Lee,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 6 日
The check in was slow as there is no one permanently on the desk. The parking is very limited.
Diane
Diane,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 5 日
Perfect location opposite the river and 5 minute walk to the town centre.
Good service but very busy so quite often no one on the reception area.
Joanne
Joanne,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Linda
Linda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Stephen
Stephen,4 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 28 日
Alice
Alice,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 18 日
Perfect location on the river. Great food and drink.