2/10 Poor
Aug 24, 2025
We get there when we’re told check in can start. I was given no email correspondence of how to check in the door needed a code to enter which I hadn’t received prior to checking in, then when I managed to gain access through another guest I waited in the corridor trying to call but they kept hanging up when answering. I didn’t know what room I was or the code to the key lock to gain access to the room, no wifi password prior to arrival, and when someone did turn up and I got in the shower wouldn’t work so had to wait more for them to come and sort it out. The experience was appalling! I have a 3 year old little boy with autism who was overstimulated from a busy event we had been at all day and needed quick and easy access to our room so that he could have an breather regulate ready for us to return to the event in the evening. The room itself was clean tidy and well presented with decor and what we needed once we got in of course.
It was noisy during the night with people coming in late banging the door and talking loudly, alongside the person working there doing jobs that we could hear being the 1st room which was distracting for us trying to sleep aswell as it not being convenient times past 10pm to be taking rubbish out and cleaning.
Jasmin
Jasmin, 1-night trip