Fuimos un grupo de 18 amigos la pasamos excelente. Johnathan nos ayudo a que podamos sentarnos juntos en las cenas, el servicio del personal del restaurant gaucho fue mas alla de excelente. La clase de spinning acuatico de Alessandra estuvo super bien.
Los cuartos se ven un poco viejos pero comodos, el servicio de carritos es muy tardado y a veces groseros
Patricia
Patricia,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
Estancia
el servicio deja un poco que desear, hay meseros muuuuy buenos que ves que tienen todas las ganas de trabajar, y hay otros que nada más ya no dan una, y también no están entrenados para poder atender a muchas personas.
Jonathan un excelente gerente de restaurantes.
los chóferes de los carrito de golf igual a veces te decían no te llevo y solo había 1 persona sentada.
Antonio
Antonio,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 5 日
Luis carlos
Luis carlos,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Views from the property are absolutely stunning. I was also surprised to learn that there are 5 different locations on one resort, all of which offer something different. The staff are super friendly and helpful, and the food was pretty good to be an all inclusive resort. I would certainly come back!
JANAYIA Y
JANAYIA Y,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
The property is absolutely beautiful but, the staff goes above and beyond always ready to help with smiles. Overall experience was very good from check in to check out.
John
John,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 2 日
Rooms and property was clean. Food not so good
Rosette
Rosette,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
An unforgettable luxury experience with top-tier service.
The resort is stunning, with a thoughtfully designed layout and high-end amenities throughout. What truly made the trip exceptional was the staff — warm, attentive, and consistently going the extra mile to make our stay memorable. Being able to send a WhatsApp message to the butler at any time was great.
There’s no shortage of great dining options. El Gaucho was our go-to for dinner, and Helios made breakfast a daily highlight. One minor annoyance: they asked about allergies two to three times per meal — a bit excessive. Also, try to book restaurants early as it can be difficult to get bookings at your preferred time/day.
Our only real critique is the persistent upselling of premium experiences. We did opt for the upgraded package, which included hydrotherapy and Chic Cabaret. Both were enjoyable, but honestly, the trip would’ve still been amazing without them.
Richard Adam
Richard Adam,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Great option for a relaxing vacation
LaBrea
LaBrea,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
This place was magic! Every person working here is friendly and helpful. Will definitely be back.
Kate
Kate,5 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
I love the service of the staff.
Helen Simo
Helen Simo,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Darnisha C
Darnisha C,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Greatest hotel i have been to on a vacation!
Felicia
Felicia,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Chantel
Chantel,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
In una sola parola paradisiaco…gentilezza, solarità,cortesia…ottimo cibo e ottimi Margarita…10elode !
Anna
Anna,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Nice facilities
Islam
Islam,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Daniel
Daniel,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
We enjoyed our trip. The resort wasn’t our favorite … but I believe that’s due to personal preference (we like ocean and steps from the beach vs room on third floor in the jungle). No complaints otherwise. The resort was clean and huge. We didn’t mind walking or easily hailing a cart. The staff was wonderful. Our butlers Israel. Alexx and Bernard were extremely helpful and the birthday surprise was extra thoughtful. Fernanda our Expedia butler was generous. The Chic and Bingo were a blast. The spa services were heavenly. Food was pretty good. I think there was only 1 time we could t get the reservation for dinner we wanted one evening during our 2 week stay so simply chose if another evening. Overall we relaxed and had fun - two weeks vacation is a blessing. Can’t complain! Booking through Expedia makes the planning streamlined.
Roeshel
Roeshel,14 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Excellent resort with so many activities and special events, this adults only resort is such a gem!
Jia Yin
Jia Yin,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
Everything was lovely, we had a fabulous time. But, I would say the “butler” feature is a bit oversold. They disregarded most of our “wish list” and did not provide a wheelchair for one of our party, despite being confirmed. Not the end of the world, just unexpected.
Shannon Elizabeth
Shannon Elizabeth,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
Nikayla
Nikayla,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
The hospitality was at the highest level whether it came from the check in reception, waiters/bartenders, drivers, e-butlers, cleaners, they all prioritize you at all times.
Adam
Adam,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
We enjoyed Our Honeymoon stay
Sameer
Sameer,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
This was one of the best vacations I’ve ever been on! The resort was beautiful, clean, full of different options of what to do, where to eat etc. The staff are so personable and accommodating. Special shout out to Fernanda, Israel and Bernardo for making this extra special for me and my now fiancé and helping him plan the proposal! We will definitely be back and cannot wait!