limit access to the pool no one tells me about it . did not refill the drink in my room every time
Yan
Yan,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 27 日
Love going to this every year ( 3rd time ) and every-time I’ve been there the service and environment has been excellent. I will highly recommend this place to friends and family. Only thing I will say is that something’s are overpriced to the point it’s unfair but hey that’s how they make money.
Allan
Allan,4 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Family friendly, safe, nice atmosphere, clean and friendly staff.
Amir
Amir,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Bojan
Bojan,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Sarah
Sarah,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
Grandkids enjoyed the pool.
Restaurant Food was disappointing.
Spa was great!
Barbara
Barbara,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 24 日
Schwan
Schwan,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 16 日
Jeaneane
Jeaneane,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club.
We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced.
However, these were minor issues and our stay was excellent overall.
Rafal
Rafal,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
We had a great time!
Jacob
Jacob,9 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Tatiana
Tatiana,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
happy place, replace cushion billiard table
Elmer
Elmer,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Jose Manuel Magana
Jose Manuel Magana,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Sandra
Sandra,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Great family resort !!!
Yana
Yana,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Beautiful architecture incorporating real native vegetation everywhere. Feels like paradise. There’s an absolutely massive koi pond with walkable paths and bridges that are a highlight for my 4 year old. She doesn’t want to leave! Also guests are all very respectful I assume due to the * rating of this resort. For sure any skepticism we had about Mexico and wild Cancun destinations with a child where put to rest at this resort. From arrival to departure we felt safe, welcomed, serviced and most importantly as if we transported into paradise.
Kamil
Kamil,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Edwin Charles
Edwin Charles,9 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
Kevin Nicolas
Kevin Nicolas,9 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 8 日
Joseph
Joseph,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 7 日
Anita
Anita,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 3 日
The extent of sargassum seaweed on the beaches and smell was disgusting. Unfortunately it ruined the whole beach experience :(
Michael
Michael,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 3 日
Family property exterior was not well maintained Needs touch up paint and staining wood pergolas. We paid for concierge service and it definitely was not worth ir. Check in was very slow. Correspondence before and during was poor. Had to get up at 5;00 to reserve lounge chairs in the shade by children’s pool. Good was very good. The kids slides pool was way too deep and dangerous for young kids. Also it was very very cold. Picked this property for the slides but spent about an hour there out of 5 days.