Swan Novo Hamburgo

Property class: 4
Novo Hamburgo hotel with indoor pool and restaurant

Choose dates to view prices

Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a snack bar/deli, and a terrace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Self parking
  • Room service
  • Business center
  • 6 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is CNY445
CNY467 total
includes taxes & fees
Oct 16 - Oct 17

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Room

A hotel room with two single beds, a wooden headboard, bedside lamps, a patterned armchair, and a small table.

Superior Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, a chair, and a lamp.

Executive Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Suite

A hotel room with a bed, a desk, a chair, a television, and curtains.

Standard Twin Suite

  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite standard twin

A hotel room with two beds, wooden headboards, white bedding, bedside tables, and wall-mounted lamps.

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Queen Bed

Room

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

A neatly made bed with a blue blanket, a bedside table with a lamp, and a chair by the window.

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

A hotel room with a bed, a desk, and a chair.

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, and a chair.

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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Bar (on property)
Ibis Novo Hamburgo
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  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 276 reviews
The price is CNY286
CNY306 total
includes taxes & fees
Oct 16 - Oct 17
Ibis Novo Hamburgo
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About the neighborhood

Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho - 3 min walk - 0.3 km
  • National Shoe Museum - 4 min walk - 0.4 km
  • Schmitt-Presser House - 6 min walk - 0.5 km
  • Scheffel Foundation - 6 min walk - 0.5 km
  • Immigrant Square - 5 min drive - 2.3 km

Getting around

  • Salgado Filho Intl. Airport (POA) - 36 min drive
  • Canoas Air Force Base (QNS) - 51 min drive
  • Fenac Station - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Miltons Buffet - ‬7 min walk
  • ‪King's Kão - ‬5 min walk
  • ‪Restaurante Locatelli - ‬4 min walk
  • ‪Quiero Café - ‬9 min walk
  • ‪Fat Bull Tap House - ‬8 min walk

About this property

Swan Novo Hamburgo

  • Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a snack bar/deli, and a terrace.

At a glance

Hotel size

    • 134 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Parents must have child's birth certificate and photo ID*

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (BRL 30 per day)

Transfers

    • Airport shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table

Working away

  • Business center
  • 6 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 70 per pet, per night

Parking

  • Self parking costs BRL 30 per day

Policies

Extra-person charges may apply and vary depending on property policy.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Does Swan Novo Hamburgo offer free cancellation for a full refund?

Yes, Swan Novo Hamburgo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Swan Novo Hamburgo?

Yes, there's an indoor pool.

Are pets allowed at Swan Novo Hamburgo?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of BRL 70 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Swan Novo Hamburgo?

Yes. Self parking costs BRL 30 per day.

Is airport shuttle service offered by Swan Novo Hamburgo?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Swan Novo Hamburgo and nearby?

Swan Novo Hamburgo has an indoor pool and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Swan Novo Hamburgo?

Yes, there's an onsite restaurant that offers Brazilian cuisine.

What's the area around Swan Novo Hamburgo like?

Swan Novo Hamburgo is a short 3-minute walk from National Shoe Museum and 3 minutes' walk from Comunidade Evangelica Hamburgo Velho.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, great, and delicious by multiple guests. (23 reviews)
  • The restaurant served very good food with excellent dishes like filet with gorgonzola cream. (3 reviews)
  • The property offers a spacious and convenient parking area. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

My favorite hotel in RS state! The staff is amazing and the breakfast is great!
Verified review

10/10 Exceptional

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Verified review

10/10 Exceptional

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Verified review

8/10 Very good

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Verified review

2/10 Poor

Major power outage. Had to leave to go to another property.
Verified review

6/10 Good

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Verified review

10/10 Exceptional

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10/10 Exceptional

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Verified review

10/10 Exceptional

Tudo ok
Verified review

6/10 Good

Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Verified review

10/10 Exceptional

Hotel bem localizado é bom preço
Verified review

4/10 Fair

Fiquei bastante chateada com a hospedagem. Cheguei às 10h, sabendo que o check-in seria às 15h, então entendi que não seria possível antecipar. O que me incomodou foi ver vários hóspedes que chegaram depois tendo seus quartos liberados antes do meu, enquanto eu aguardava desde cedo. Acho que deveria existir um critério na ordem de limpeza e liberação dos quartos. Além disso, encontrei toalhas manchadas e muito usadas, ar-condicionado antigo, a toalha da minha mãe não foi trocada e o lixo do quarto não foi retirado. A água quente funcionava quando queria, banho meio quente e meio gelado, sendo que estava super frio o clima. No geral, o hotel deixou bastante a desejar e minha experiência não foi boa.
Verified review

10/10 Exceptional

Tudo maravilhoso. Atendimento nota 10.
Verified review

10/10 Exceptional

Excelente localização. Quarto limpo com todas as comodidade. Café muito bom, com o gentil atendimento de garçons Mauro, Matheus e Ferreirinha. A equipe da recepção é excelente. O único senão é o piso do do box é muito escorregadio e é um risco para as pessoas.
Verified review

6/10 Good

café da manha maravilhoso, quarto precisando de manutenção, ar muito barulhento
Verified review

10/10 Exceptional

Tudo muito bom e bonito. Tudo em perfeitas condições. Unico ponto foi o box do banheiro que vazava agua .
Verified review

8/10 Very good

Quarto limpo de bom tamanho. Excelente café da manhã com o sempre eficiente atendimento do Mauro e do Ferreirinha. Equipe da recepção sempre gentil e atenta às necessidades do hóspede. Destaque para Gustavo e Álvaro.
Verified review

10/10 Exceptional

Equipe educado e acolhedora
Verified review

6/10 Good

Great property. Lacks hotel management expertise.
Verified review

10/10 Exceptional

Serviço de limpeza e de quarto muito bons e eficientes.
Verified review

8/10 Very good

A estadia foi agradável. Mas faltou algumas informações mais claras - estavam incompletas (tipo do acesso Wi-Fi). Café bom, então o custo benefício geral foi condizente com o valor da diária.
Verified review

10/10 Exceptional

Hotel bem localizado silencioso agradável valeu
Verified review

10/10 Exceptional

Achei tudo ótimo só agradecer
Verified review

2/10 Poor

Hotel para eventos, muito barulho, circulação de pessoas 24 horas. Não recomendo para quem deseja descansar.
Verified review

10/10 Exceptional

Melhor café da manhã do RS.