The location around 10 minutes from Paddington station, the hotel room is a bit small, and there is no shower gel provide and even no stocks in the hotel. the staff is nice and helpful and the breakfast is good.
The room condition was pretty bad, it was small and air ventilation was poor. If you kids travelling with you, do stay away as they charge 15 pounds additional for the cot and 10 pounds addition for the continental breakfast on your kid each.
Stargazer
4 晚行程
8/10
WAI MAN
2 晚家庭旅行
8/10
Room: very big, bed comfortable
Toilet: floor not very clean and small, towel not changed everyday. Ventilation not very good.
Service: extraordinarily good with the receptionist on our check in. She is very helpful and considerate. I want to say thank you to her but unfortunately that we didn’t meet her on our check out date.
Location: just a 5 mind walk from Paddington. Very convenient. Easy to find. Lots of restaurants near by which are all in low price but delicious.
Nikki
3 晚结伴旅行
10/10
Friendly and helpful staff
Michael
2 晚行程
8/10
Hotel was ideal location and clean staff were friendly, only problem was we had 2 rooms booked as 4 of us went (2 couples) no staff on site and office locked at night when we got back from our night out on the first night my friend and her partner couldn't access their room the key card wouldn't work and needed a master key to open the door which we didn't have luckily we was there other wise they would have been sleeping on the corridor, we called the number on they key card provided but no one answered it, we attempted to explain to the staff in the morning but as they didn't understand English we didn't get anywhere we have since emailed to complain low and behold no response. It wouldn't stop me staying here again as the rooms are perfect for a short stay I would just make sure my card works before office is locked up and think a refund should be applied for the first night they couldn't even access the room.
真实旅客
2 晚浪漫旅行
8/10
Staff were extremely helpful. Stairs were a bit annoying
真实旅客
1 晚行程
6/10
Karl
2 晚行程
8/10
Francisco
2 晚行程
6/10
Air conditioning didn’t work and it was the hottest week of the year, room service didn’t clean our room the entire stay
Rachel
4 晚行程
8/10
Cameron
3 晚行程
8/10
Simple check in and out
David
1 晚家庭旅行
10/10
Ellie
1 晚结伴旅行
2/10
真实旅客
1 晚家庭旅行
2/10
Not good i've been overcharge twice due to late check in.
Not happy.
Elmer
1 晚行程
10/10
Friendly staff, lovely room.
真实旅客
1 晚商务旅行
10/10
Our stay was so much better than expected considering we’ve booked last minute! We felt welcome from start to finish. Our room was clean and the interior looked amazing. Would definitely stay again and highly recommend! :)
真实旅客
2 晚浪漫旅行
10/10
Great hotel, check in was friendly and accommodating! Would definitely stay again 🙂
Ellis
2 晚行程
4/10
Just wasnt happy with it, dusty room, no towels, weird rules that ive never come across before in hotels
真实旅客
2 晚浪漫旅行
4/10
I actually couldn't bring myself to stay there, so had to rebook another Hotel, and therefore lost my money. There was a very nice receptionist, however, I do think she had a cheek asking for a deposit to be made, when the bed and very sparse furniture looked like they came from the skip! I thought I'd booked a hostel by mistake.
Andrea
2 晚商务旅行
2/10
The lady on the reception she was very rude .
Awful service