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Hotel Indigo Playa Del Carmen by IHG

5.0 star property
Luxury hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Hotel Indigo Playa Del Carmen by IHG features a rooftop terrace and puts you just steps from Quinta Avenida. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include an outdoor pool and a snack bar/deli.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Valet parking
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 2 meeting rooms
  • Meeting rooms

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY806
CNY998 total
includes taxes & fees
Jun 26 - Jun 27

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Pool
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  • Pet friendly
  • Parking available
8.8 out of 10, Excellent, 296 reviews
The price is CNY856
CNY1,245 total
includes taxes & fees
Jul 1 - Jul 2
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About the neighborhood

Map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk
  • ‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

  • Hotel Indigo Playa Del Carmen by IHG features a rooftop terrace and puts you just steps from Quinta Avenida. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include an outdoor pool and a snack bar/deli.

At a glance

DONE

Hotel size

    • 83 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (MXN 400 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli
  • Water dispenser

What to do

  • Water tubing nearby

Working away

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (2314 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2025
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Area rugs in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling

Special features

Dining

Mayan Bistro - Onsite bistro.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 300 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 5000 per stay
  • Pets are allowed for an extra charge of MXN 500 per accommodation, per night

Parking

  • Covered valet parking costs MXN 400 per day with in/out privileges

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Property Registration Number 008-007-007871/2025

Frequently asked questions

Is there a pool at Hotel Indigo Playa Del Carmen by IHG?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Indigo Playa Del Carmen by IHG?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 500 per accommodation, per night, and there's also a deposit of MXN 5000 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Indigo Playa Del Carmen by IHG?

Yes. Valet parking costs MXN 400 per day.

What are the check-in and check-out times at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Hotel Indigo Playa Del Carmen by IHG and nearby?

Have fun with nearby activities like water tubing and swimming. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.

Are there restaurants at or near Hotel Indigo Playa Del Carmen by IHG?

Yes, there's an onsite restaurant, Mayan Bistro.

What's the area around Hotel Indigo Playa Del Carmen by IHG like?

Hotel Indigo Playa Del Carmen by IHG is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach.

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Reviews

Hotel Indigo Playa Del Carmen by IHG Reviews

9.2

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel is located very close to the beach with many guests mentioning it's within walking distance. (10 reviews)
  • The rooftop pool offered amazing views and was a lovely area with great service. (6 reviews)
  • Breakfast was excellent, varied, and included a la carte options with some dishes being particularly delicious. (5 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Staff was top notch, Alma at the front desk was so helpful.
JONATHAN, 1-night trip
Verified

8/10 Very good

Staff was great, rooms are a good size, location is perfect.
James, 2-night trip
Verified

10/10 Exceptional

I liked that place, nice pool , close to the beach og to everything
Trine, 4-night trip
Verified

10/10 Exceptional

The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars
Mac, 3-night trip
Verified

10/10 Exceptional

Real clean, great staff. Location close to Main Street with restaurants and shopping
Alicia, 1-night trip
Verified

10/10 Exceptional

Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Zachary, 6-night trip
Verified

10/10 Exceptional

Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
David, 4-night trip
Verified

10/10 Exceptional

Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!
Alexandra, 3-night trip
Verified

8/10 Very good

Great towels, clean rooms
Wai Fung, 2-night trip
Verified

10/10 Exceptional

Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice
Richard, 8-night trip
Verified

10/10 Exceptional

this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Michelange, 3-night trip
Verified

10/10 Exceptional

This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Vanisha, 3-night trip
Verified

8/10 Very good

Obstructed view. No blow dryer, no iron. Room was clean
Tania, 2-night trip
Verified

8/10 Very good

The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .
Louise, 9-night trip
Verified

10/10 Exceptional

We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.
Roger, 4-night trip
Verified

8/10 Very good

Great location, clean and modern, helpful staff.
Lynne, 4-night trip
Verified

10/10 Exceptional

ocean view and great location
Nayeli, 4-night trip
Verified

10/10 Exceptional

Everything was nice
Trine, 7-night trip
Verified

10/10 Exceptional

Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Julian, 4-night trip
Verified

10/10 Exceptional

We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.
Erica, 3-night trip
Verified

8/10 Very good

Helpful reception
Alexander, 4-night trip
Verified

10/10 Exceptional

Amazing
Afik, 2-night trip
Verified

10/10 Exceptional

Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Carolina, 2-night trip
Verified

2/10 Poor

There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.
Kayla, 1-night trip
Verified

10/10 Exceptional

The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well. The breakfast included was a la cart, not too many options but really good and yummy. The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc) The parking is a bit small but the staff at the parking is very polite and can acommodate you well
Sunghee, 4-night trip