Not a five star. Horrible service. Our room smelled very bad and they would give you the run around. The water shut off everyday. Horrible experience when the water is gone and you are in the washroom.......wudhu. They offered to send up water bottles that never came. Elevator had problems a few times where they were down to less than half working. 1 Elevator was down the whole time. Bell hops not reliable. When our driver came for the airport they were no where to be found. Remember this is a so called 5 star hotel with 5 star pricing.
Ahmed
Ahmed,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Abdelkader
Abdelkader,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 16 日
Mariam
Mariam,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 15 日
Amr
Amr,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 14 日
Umrah visit
The hotel location was very good, haram 5-8 minute walk. The housekeeping staff was very good. Cleaned our room every day, gave us fresh towels as well as water.
Bellboys were good. When we called them to take up/down luggage, came straight away.
We did not use other services such as breakfast, laundry so can't comment.
A laungry shop was 2 minutes away as well as money exchange.
真实旅客
7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 9 日
Mohammed Kasib
Mohammed Kasib,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 6 日
A bad decision
Location was not bad. For a bottle of water, 10 Riyaal. I was able to get plenty of water bottle just cross the stree for free. . A cup of milk cost 10 Riyaal. No microwave was in room. You can use microwave in dinning area if you have bought food from the hotel.
Customer service was terrible. All waiters and cleaning staff was friendly but they couldn’t make the difference due to poor management
My stay was for a week but it was restless.
Muzaffar
Muzaffar,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
Zakariya
Zakariya,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Faisal Farooq
Faisal Farooq,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
10 out of 10
Excellent service
Ikram
Ikram,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
10 out of 10
excellent customer service really good room
Ikram
Ikram,9 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Massogona
Massogona,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Absolutely amazing. So close to masjid haram, amazing rooms, staff and service, they really went all out. 10/10 would stay again.
Hussam
Hussam,2 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 15 日
Stay away at all costs. Found a cockroach in my room. 25 sar for a coffee from the coffee shop. No fresh coffee for breakfast. Carpet very very dirty. About a 15 min walk from haram. Cleaning staff nice and did their best, this hotel needs to change their carpets.
Saira Baig
Saira Baig,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 13 日
Fatou
Fatou,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Kashif
Kashif,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Olajide
Olajide,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
MEHMET
MEHMET,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 21 日
I had issues with the booking and I tried to call the property and Expedia to resolve it and neither of the paid ant attention to my concern or tried to resolve it.. Last time using Expedia or this Hotel
Meriem
Meriem,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Great Location
Overall great stay, well located and friendly staff. Rooms were good and clean.
Sayed Asaad
Sayed Asaad,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 25 日
Location is close to the Haram. Carpet is old. Breakfast is ok. Staff is not cooperative.