This may be the worst hotels I’ve stayed in, and if I returned to Kovalam I would definitely not stay here again. I stayed for 4 nights
Many things were broken. The safe didn't work, they said it was the batteries, but never got that fixed. The shower did not work (although the tap in the bath did) and every day I told them and every day they said it was fixed and when I went to my room it wasn’t. People would come, try and turn it on, and leave saying they'd get someone else to look at it, but I never saw any actually attempt to fix it. This was completely unacceptable.
One of the windows wouldn’t lock and after 2 days of telling them they told me it was because of the air condition unit. Odd as it was nowhere near the unit, and the window close it just needed a key to lock it.
I asked for a wakeup call to get to the airport and they didn’t call. Someone called the hotel and asked to be put through to my room, and they took ages to work out which room I was in, and then told the person I wasn’t answering (in fact my phone never even rang). The door was just a thin door, so for a woman staying on her own it felt less than secure. . It’s also down a side road, so walking back at night doesn’t feel safe, I had to ask someone to walk me back
Also the hotel backs onto open land and other apartments. It was noisy with dogs howling throughout the night. Nit something the hotel could help, but not a peaceful night!
The staff are just slow, don’t understand what you are asking for, and don’t seem to care that they haven’t fixed the problem.
Other people I had travelled with stayed in other hotels and they seemed much better.
