We stayed at the MarSenses in August, so it was of course high season, and that did show. The hotel was at full occupancy throughout our stay, which led to some issues.
Most important thing to note is that there's NO CHILDCARE: the 'mini-club' is simply organised activities that take place at 11, 12, 2 and 3pm. Staff are friendly and great with the kids, but there's no signing in or out, so you'll need to stay around the area.
The pools are all fairly small with limited loungers, so there's little to no chance of getting a lounger until after late afternoon if you haven't reserved one before 10am. While there are supposed to be some areas reserved for quieter swimming, with no ball games, jumping, floats etc, in practice this doesn't happen so it can be tough to find space to just relax!
The kids' splash park is nice but the slides pool is also used for swimming, with kids often playing dangerous games of 'chicken' where the slides come out.
The dining setup is a bit dismal, with 10-15 minute queues at most mealtimes to get into the restaurant. The restaurant itself is very crowded, and food is average at best: not what I'd expect from a 4-star in Europe, even when it's an all-inclusive buffet.
In fairness, it's hard for any hotel to cope well with full occupancy, particularly post-COVID, but the above are the things that really stood out for us as letting the hotel down vs our expectations.
