I stayed total 3 nights.It is fine except bit far away from Termini and bath tube was extremely weak,have to wait at least 5mins for hot water
On check out day,I put the room key on table.The day after,they sent me 2 mails,1:They said I didnt return the key and have to charged me 35euro by credit card.2:They found the key and will return me 35euro.We put the key exactly on the table.They couldnt find it and charged me penalty immediately WITHOUT any asking!So absurd
Afterwards,I find out there was a exchange rate discripancy occured,amt not much but I dont think I should bare so I ask what can they do since this was made by them.And I got the reply"we can not help you since it is too little the amount" "As you can see from your bank statement that we refunded you exactly 35 euro which we charged you.One the risk of using credit card oversea is the exchange rate issue and we should not bear the responibility too." "It is normal that when key was not found,we need to charge the customers" his is EXACTLY their reply
I just hope you'll consider carefully before booking.They've your card information,can charge you when they couldnt find anything no matter is made by you or not and they think it's normail!This is the most ABSURD experience I've ever had during my whole Europe trip.They think they did correctly,charged and returned and thats it.Any other problems was NOT their responsibility
Just hope my experience can help you to find a better B&B in ROMA