Located near Hanoi's historic heart, Phoenix Legend Hotel offers a tranquil retreat with dry cleaning and laundry services. Relax in the spa with a rejuvenating massage or aromatherapy treatment, then connect to free WiFi and indulge in local flavors at the restaurant.
14A Chan Cam Street-Hoan Kiem District, Hanoi Old Quarter, Hanoi, 10000
What's nearby
St. Joseph's Cathedral of Hanoi - 2 min walk - 0.2 km
Hang Gai Street - 5 min walk - 0.5 km
Hoan Kiem Lake - 5 min walk - 0.5 km
Train Street - 7 min walk - 0.6 km
Hanoi Old Town Night Market - 8 min walk - 0.7 km
Getting around
Noi Bai Intl. Airport (HAN) - 41 min drive
Hanoi Long Bien Station - 7 min drive
Hanoi Railway Station - 16 min walk
Ga Thuong Tin Station - 17 min drive
Airport shuttle (surcharge)
Train station pick-up (surcharge)
Restaurants
Phở 10 Lý Quốc Sư - 1 min walk
Phở Gà Nguyệt - 1 min walk
Mỳ Phố - 1 min walk
Thái Đạt - Đồ Nướng Trung Hoa - 1 min walk
Loading T - 1 min walk
About this property
Phoenix Legend Hotel
Phoenix Legend Hotel puts you in a great location, within just a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can grab a bite to eat at the restaurant, or indulge in Thai massages, facials, or aromatherapy. This Art Deco hotel is also just a 5-minute drive from Ho Chi Minh Mausoleum and West Lake.
At a glance
DONE
Hotel size
25 rooms
Arranged over 8 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Express check-out available
Minimum check-in age: 18
Check-out time is 11:30 AM
DONE
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free offsite parking within 1640 ft
DONE
Transfers
Airport shuttle on request (available 24 hours)*
Train station pick-up*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
Restaurant
Room service (limited hours)
Working away
24-hour business center
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Built in 2009
ATM/banking
Safe-deposit box at front desk
Spa services
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible registration desk
Hardwood flooring in room
Room amenities
Be entertained
32-inch plasma TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Slippers
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
In-room computer
Desk
Free WiFi and wired internet
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately VND 230000 for adults and VND 119999 for children
Airport shuttle service is offered for an extra charge of VND 357000 per vehicle (roundtrip)
Train station pick-up service is offered for an extra charge
Children & extra beds
Rollaway beds are available for VND 200000.0 per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts mobile payments and cash.
Also known as
Hanoi Serendipity
Hanoi Serendipity Hotel
Hotel Serendipity
Hotel Serendipity Hanoi
Serendipity Hanoi
Serendipity Hotel
Serendipity Hotel Hanoi
Hanoi Serendipity Hotel
Phoenix Legend Hotel Hotel
Phoenix Legend Hotel Hanoi
Phoenix Legend Hotel Hotel Hanoi
Frequently asked questions
Does Phoenix Legend Hotel offer free cancellation for a full refund?
Yes, Phoenix Legend Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix Legend Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Phoenix Legend Hotel?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Phoenix Legend Hotel?
Yes, an airport shuttle is available. The charge is VND 357000 per vehicle roundtrip.
What are the check-in and check-out times at Phoenix Legend Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Express check-out is available.
What is there to do at Phoenix Legend Hotel and nearby?
Phoenix Legend Hotel has spa services.
Are there restaurants at or near Phoenix Legend Hotel?
Yes, there's an onsite restaurant.
What's the area around Phoenix Legend Hotel like?
Phoenix Legend Hotel is in Old Quarter, a short 7-minute walk from Hoan Kiem Lake and 8 minutes' walk from Hanoi Old Town Night Market.
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Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4
Cleanliness
9.2
Location
8.8
Staff & service
7.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was very delicious and the breakfast buffet was good. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Location
Reviews
Verified
10/10 Exceptional
Dec 29, 2025
Clean room, helpful staff, and good location.
Gerald
Gerald, 2-night trip
Verified
10/10 Exceptional
Dec 17, 2025
Clean room, staff, and quiet place
Gerald
Gerald, 3-night trip
Verified
10/10 Exceptional
Dec 29, 2025
Spotlessly clean room, superior room lighting, and helpful staff.
Gerald
Gerald, 3-night trip
Verified
6/10 Good
Nov 16, 2025
Good location, centrally located, rooms are definitely dated..
If you're looking for a place to crash and you're not too picky. It's a great location
Scott
Scott, 5-night trip
Verified
10/10 Exceptional
Dec 4, 2025
Clean room
Gerald
Gerald, 5-night trip
Verified
6/10 Good
Dec 30, 2024
Staff were good, no complaints. You get what you pay for, average hotel. T.v wasnt working as usual in vietnam. The safe in room didnt have batteries, so was unusable, breakfast is in another hotel 1 minutes walk, good selection on offer, very good.
Steven paul
Steven paul, 2-night trip
Verified
6/10 Good
Apr 6, 2024
Dining was at another location. No safe in our room, no chair. Broken PowerPoints, so one was Overloaded. No safety latch on door. No hanging facility. No bedside table. BUT was moved to another room which was much better. Staff were accommodating.
David
David, 3-night trip
Verified
2/10 Poor
Apr 18, 2026
Didn't eat breakfast
Aimee
Aimee, 3-night trip
Verified
10/10 Exceptional
Jan 12, 2026
Ok
Reza
Reza, 2-night trip
Verified
2/10 Poor
Jan 21, 2026
The room was totally not ready for our arrival. For a quadruple room booking there were only 2 towels, 2 pairs of slippers, 2 bottle of water, coffe and tea were not replenished, etc.
Binh
Binh, 3-night trip
Verified
2/10 Poor
Sep 28, 2025
Terrible
Tho
Tho, 2-night trip
Verified
2/10 Poor
Dec 23, 2025
The hotel is under construction. It is very dirty and dusty. The water pipe is not working well. The toilet flush button is broken.The beds are unomfortable. The wardrobe is very dusty and spider web there too . The breakfast is very bad. Some are expired. We have to walk out from hotel to other place to have breakfast. The person who incharge breakfast is not friendly. Alot of flies on the food. We booked for 2 nights and we reached there night time. We only stay there one night and changed the hotel. We cant get refund as we had checked in. We find that they should be honest regarding to the hotel conditions. The price is almost the same as other hotels.
SAW
SAW, 2-night trip
Verified
6/10 Good
Aug 13, 2023
To eat breakfast, you have to walk to other location, and the food were limited
Diem
Diem, 4-night trip
Verified
8/10 Very good
Oct 9, 2024
Excellent Location, Great Value.
Great budget hotel in an excellent location in the Old Quarter, surrounded by restaurants, cafés, spas, and countless other shops and services. Tour companies, currency exchange, and laundry services are on every corner. The room was comfortable and spacious, and the hotel has an elevator. They also offer tour services and airport transfers, which is super convenient. The staff is friendly and attentive, always ready to help with any requests or questions. Breakfast is included, though it's served in a building just a 2-3 minute walk away.
Nelly
Nelly, 4-night trip
Verified
10/10 Exceptional
Dec 6, 2022
The staff were quite friendly and attentive to my and my friends’ needs. The laundry service is fantastic with a fast turn around time. They also helped me with a taxi to the airport which made things very simple and easy.
I was disappointed that my room did not have a water boiler, yet they had tea cups in the room.
Tyler
Verified
2/10 Poor
Nov 21, 2024
Do Not Stay Here
It was not a good experience. First the room smelled dank. That’s partially due to a leak in the sink. Told them when we first arrive there after check in. They say they will dice it. They never did. Told them the second day again. They never fixed it. I asked them for extra towel so we can line the restroom floor due to the leak. They said they ran out. They keep passing the buck from the night and shift. On the 3rd day. They change rooms for us. They say they will move our luggage for us. They never did. In the second room the shower head holder was broken. When you turn it on it sprayed everywhere in the restroom due to high water pressure.
Second issue was the bath towels. They are old and tattered. Looks disgusting. More like a rag. Third issue is the breakfast buffet. You have to walk 100 meters to a different hotel. Not convenient. The selection there is terrible. I’ve stayed in Hanoi several time and this by far is the worst hotel ever.
Teddy
Teddy, 3-night trip
Verified
8/10 Very good
May 4, 2026
Location in old quarter is excellent! Beware the waters in the fridge are at a cost, but they refill small bottles daily. Overall, great staff and place.
Dans les faits, l’hôtel est propre, la chambre parfaitement nettoyé, un personnel sympathique et un petit-déjeuner buffet très bon.
De l’autre côté, on m’a donné la chambre la plus pourrie : la plus petite, éclairée en pleine nuit comme en plein jour car l’enseigne néon est sous la fenêtre, avec des centaines de mouches d’humidité, un wifi qui ne marchait pas, un coffre fort en panne, une télécommande qui ne commande pas la climatisation.
Tout cela alors que j’avais pris une chambre exécutive et que le bonus VIP devait me permettre d’être surclassé en cas de disponibilité. Il a fallu que je me fâche pour qu’on le change de chambre et obtenir une chambre standard. Ils se sont moqués du client, c’est INACCEPTABLE !