service was BAD. booked a room with bath, but upon arrival, they told us only the room without bath is available (without refund) and it's next to the main entrance which gets very noisy. After we went out for food, someone clearly entered the room and took out the TV from the room! kinda unbelievable!! the tatami bedding wasn't very clean, and the heater doesn't get very warm. Water for the public bath takes a while to get "not freezing cold". Overall, bad experience........