Check in process was a disaster, they gave us a room 3 hours later with no information. The manager was really rude and gave us a really bad first impression.
Thankfully during the stay the staff from the restaurant/bar and another lady that works at the reception helped us a lot and were very friendly.
Hotel is nice and quiet, but far from the main resorts.
Mailyn
Mailyn,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 23 日
Horrible, las habitaciones viejas y sucias, me toco que dejaron un rastrillo de cliente anterior.
La actitud de los trabajadores de mal genio.
El que te transporta de horrible actitud.
La comida fatal parece vomito.
Las regaderas tan viejas y oxidadas.
Los sanitarios no bajan.
Cero recomendable
Wenceslao
Wenceslao,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Terrance
Terrance,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Melvin
Melvin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 24 日
The property is beautiful, the servers were awesome, they treat you like family, the food was good, beautiful ambiance, they go out of their way to entertain you, the front staff is amazing, they helped us out being to my husband disability walking, we had a great time
Dennis
Dennis,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 22 日
The staff was amazing and the activities were fun. The property needs some renovation but the room was spacious. Overall I enjoyed myself.
Courtney
Courtney,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 22 日
Seemed a little off with how they handle check ins etc. we waited too long to get checked in. Only option for food was too limited. Not much to do overall but if you want a quiet it’s the perfect place. Be prepared to walk. It’s a huge place!
Kristina
Kristina,1 晚浪漫旅行
Orbitz真实住客点评
2/10 很差
2025 年 1 月 21 日
We had to wait till 5:30 pm to get in the room .. all three of our rooms were not ready . They put us in a nice suite . We lost power for an hour and had to wait in the dark for them
To send someone to help us. I had to text my friend to walk to desk as the phones do not work in the rooms . It has potential if they can work on service . My husband is very upset and wants a refund or something .
Keith Angie
Keith Angie,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 20 日
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 19 日
Gran todo incluido
Si n muy buen lugar sin duda alguna
jorge
jorge,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 18 日
The property is great. food terrible.
Aaron
Aaron,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Ok
Omar
Omar,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Would love to stay from December 30 up to de January 11 2026, but there not room available…. But was more than nice
Julio Cesar
Julio Cesar,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
The beach you have to take a ride. We have to wait 3 hours to get a room my wife was so tired
Francisco
Francisco,1 晚浪漫旅行
Orbitz真实住客点评
2/10 很差
2025 年 1 月 7 日
La prioridad no está mal pero el servicio en la recepción es pésimo a excepción de la señorita Alvi que nos dio buen servicio y muy agradable pero ronal uno de los superiores una reserva que ise con vista a la marina él pensaba darme dos habitaciones sencilla y yo reclamando me dieron solo una a las 7 de la noche que yo llegue a las 3 de la tarde el nos ofreció que nos iba a dar la habitación y nunca no las dio al final pagué por una habitación cara y me dieron una sencilla , no tiene entrenamiento muy aburrido , la comida es buena pero poca variedad en el bufet la habitación muy lejos y pedía los carritos y no los enviaban y después de las 9:30 no tienen comida
Jenny
Jenny,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
El hotel muy bonito, la comida espectacular, cuarto y demás facilidades, el servicio de los meseros muy bueno, pero el servicio a la habitaciones definitivamente fue deficiente, al igual que el servicio de front desk, eran poco amables y muy secos en su servicio.
Jairnilyant N Quinones
Jairnilyant N Quinones,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 6 日
My wallet was stolen from my room. Little to nothing effort was done to help my retrieve it. Cero Camaras looking to the rooms, no security at all!!!
Orlando
Orlando,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Alexander
Alexander,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 5 日
They don’t clean the room so dirty no paper they don’t clean bathing VIP DO NOT WORK DONT PAY FOR THAT 2 day I complain in the lobby I have video and pictures. This is over charged. The drinks you get is very bad the food is at the restaurant is good. But what they offer is very different at the reality some staff is ok like sopita and Julian polo and damary I prefer go to different resorts for the price and quality I pay for. This is the more bad cap Cana resort don’t even water in the Ron sprout this is true. I never will back to that marina resor even free.