No one clean the room until we check out, also it’s hard to sleep well because of the quilt
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Expedia真实住客点评
10/10 绝佳
2024 年 7 月 25 日
The suite is very big, you can also do laundry, and there is a Starbucks in the supermarket downstairs.
CHLOE
CHLOE,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2022 年 12 月 24 日
Qin
Expedia真实住客点评
10/10 绝佳
2022 年 12 月 22 日
Fengting Joanna
Expedia真实住客点评
10/10 绝佳
2022 年 12 月 4 日
Everything is good
Qilin
Expedia真实住客点评
6/10 好
2022 年 11 月 25 日
The apartment room is big and nice, but there are some bugs, the hotel restaurant is only one and very ordinary, there are people on the balcony at night, it is very noisy, the noise is very loud, and the neighborhood is very remote. The water park is very good .
Handong
Handong,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 4 日
The service overall it was terrible
First I want to start I been visiting this resort every year this one it my 4 year , it was terrible experience with the service , food and overall .First they customer service it was not great I ask for bath towel since we are 6 person on the room the said it only one for person the ,at the time a get to the room we have 4 towels , the provide provideme . The next day we go to the water park we find out the we need to carry the towels for the water park ,you need to wash this towels every day yourself it you want to used a the next ,we are on free time o vacation and we need to be responsible to wash are towel and used wet towel for the entire day the you in the pool It's really unpleasant to be reusing wet towels.On Saturday we are sitting by the lazy river and the presence of a raccoon treating next to us all day I told the manager and they did absolutely nothing.The breakfast at the Valencia restaurant it was terrible . really don't know if they don't have the staff to maintain proper hygiene service with towel washing. The service in General was very bad for the price of a reservation that is not cheap compared to other resorts around that area.
Deneys
Deneys,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 3 日
Antonio
Antonio,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Amazing family trip
This was the first family trip in a very long time. We had an amazing time. The hotel was clean and the employees were anll very friendly and helpful. We loved the waterpark and the arcade. Only thing that we could complain about was our room location. It was on the first floor facing the lobby check in area. So while we tried relaxing on the patio it was hard due to the high number of cars and buses coming and going at al hours of the day and night. Also, waiting to retrieve my id after borrowing a luggage cart. Both times I had to wait a while for someone to come and assist me. We also had to ask multiple times to have our room restocked of paper products and trash bags.
Michael
Michael,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 2 日
Maria jose
Maria jose,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
It was beautiful it had everything but they should inform guests that they had to wash their own towels if not it would be a extra fees overall I would truly recommend anyone it’s very quite and relaxing I would go again
Kathye
Kathye,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Awesome place
Great rooms
Hanna
Hanna,7 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 1 日
John
John,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
We love the grove! This is our 4th time here and it feels like home. We are actually contemplating buying a condo for full time residency
Alicia
Alicia,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 30 日
Houston
Houston,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Joseph
Joseph,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Nice place to stay wit kids
Nycorie
Nycorie,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Clean and comfortable, but lacking in some ways
Clean resort, but lacking in a couple of ways. Poor signage while on property and being able to navigate for restaurants and such. No hooks for towels in the room, no K cups for coffee, and the room service/housekeeping service is basically nonexistent. Air conditioning is excellent and the beds are comfy, which was awesome. Would still go back, but now I know what I’m signing up for.
Manuel
Manuel,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Jennifer
Jennifer,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Sherry Ann
Sherry Ann,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
We've always stayed here when visiting Florida. This time unfortunately was not the best. With a three-day stay, we weren't provided with any clean linen, toiletries etc. We must has been placed in a reconstruction room not going into details but this isn't the resort we known from previous visits. Sadley its time to visit other resorts.