We had an overall good experience at the resort. The condo was clean, spacious, and matched the description and photos provided on the website. However, there were a few issues that impacted our stay. We rented a three-bedroom, two-bathroom unit for eight people, but the condo was not adequately stocked for that number of guests. For example, we only had four sets of towels and no soap in either bathroom—the dispensers were completely empty.
Additionally, I was expecting more water attractions, and unfortunately, we encountered a couple of unfriendly staff members near the water areas. One issue in particular was upsetting: my son had already gone down the slide several times when a staff member suddenly told him he could no longer use it due to height restrictions. If he wasn’t tall enough, that should have been addressed the first time, not after repeated use. I did speak with the supervisor about the situation, as it caused unnecessary confusion and disappointment.
Despite these concerns, the property itself was beautiful and well-maintained. With a few improvements to guest readiness and customer service, this could easily be a five-star stay.