The room is very small and the wall is very dirty.
I will not stay at this hotel anymore.
Qiang
1 晚浪漫旅行
8/10
wifi 实在太差太慢,基本可以当成没有。
Gang
2/10
I am not happy with this hotel at all. They checked my passport and told me the hotel need to transfer me to another hotel, a nearby sister hotel. I don't want to because I booked this hotel because it has a good location, reviews and I checked the way to airport from there already. They insisted and I wonder if they transfer all of the Chinese people(even though I am from Hong Kong) to that sister hotel. I saw many Asians there.
I doubt if they want to separate the westerners and Asians/Chinese. Anyway, this is not a good manner of transferring a customer to another old and dim hotel without notice in advance.
I do not recommend this hotel. I do not know what situation they would do this transferring. The other hotel is old, dark and not bright not good.
真实旅客
8/10
Nice clean room big enough, but the location is a bit far from main island, have to take hotel shuttle bus to go Venice everyday, it's cost €10 a day
真实旅客
6/10
真实旅客
6/10
All the staffs are very nice and most of them speak very well and fluent English. The rooms are tidy but the bathroom is too small for a 4-star hotel. We could not even turn around when we were having bath. It is not near the airport and Venice center, so it provides shuttle bus service. One-way from/to airport needs Euro 7, while from/to Venice needs Euro 5, that is similar to the bus price. From my point of view, travelers better find hotels inside Venice and travel by train, which can save much time and cost.
真实旅客
10/10
Hampus
1 晚行程
10/10
真实旅客
1 晚行程
8/10
Antonio
1 晚商务旅行
10/10
Maria Alejandra
1 晚行程
8/10
Nos tocó quedarnos esta vez en la parte nueva pero la cama fue terrible! Súper incómoda. Por lo demás limpieza y staff perfecto.
Maria Alejandra
1 晚行程
4/10
I wasn't very happy as I booked the most expensive room of the hotel, and at arrival i found it unprepared: electricity was off and had to call the reception to fix it, the phone didnt work and I had to go back all the way down to front desk, there were 2 towels randomly in the ceiling, the sofa bed was open with 2 beds despite the booking was for only 2 people and the service was unavailable (as we arrived late) to put it back in place, and finally our double bed was actually made of 2 separate materrasses hence there was a space in between that made the bed uncomfortable. We looked for water and the plastic bottle water in the minibar was used and a left over from the prior guests. The heating control worked but the heating was very weak and we were cold during the night.
The hotel staff was very nice and responsive/helpful to these incidents, but those made the arrival and the stay disappointing and not congruent to the description, the 4 stars and the type of room that was sold.
真实旅客
2 晚家庭旅行
8/10
Ronaldo
1 晚行程
10/10
Excelente servicio y experiencia en Venecia
REBECA
1 晚家庭旅行
6/10
Koushik
2 晚家庭旅行
10/10
The room was huge with great air conditioning (2 in the room because it was large), skylight in the bathroom and as an added bonus there was an elliptical machine in the corner! Hotel staff were all very nice and helpful. Location was good - quiet, safe, close to airport (taxi €30) and close to tram into Venice (you can buy tickets/passes from front desk). We loved the Smart Hotel in Venice! Thank you for the wonderful stay!
Kathleen
1 晚家庭旅行
6/10
Les bains sont bien mais la douche intégrée va très mal et l’eau va partout en dehors du bains.
Moisissure au plan fond de la chambre de bain
frederick
1 晚行程
10/10
Lugar incrível ; funcionários super preparados ; com certeza votarei .
Ed
2 晚行程
10/10
Our stay was short but sweet! The staff was the kindest we’ve encountered through many travels and SO helpful. The front desk attendant was so nice and available for anything we needed. The rooms were very modern and cozy.
Lauren
10/10
We had a very good stay. The room is very comfortable and clean. The location of the hotel is very convenient, we got the tram to reach Venice and the ticket can be bought at the hotel. Andrea and the rest of the staff were very kind and helpful with all our requests. Highly recommend this hotel.
Riccardo
1 晚行程
10/10
Javier
1 晚结伴旅行
10/10
Das Hotel hat einen Zweck: Ohne durch die Stadt zu fahren von der Autobahn runter, parken und mit der Tram für 1,50€ nach Venedig. Das Personal ist professionell. Fahrkarten im Hotel und Haltestelle um die Ecke. Nachts hört man die Straße nicht. Das Frühstück ist gut, sogar Eier mit Speck.
Marco
10/10
Alles OK super gelegen zum Flughafen
Christian
1 晚家庭旅行
6/10
Elisa
1 晚行程
4/10
No internet - small room and small bed for children - not a great experience