Lovely place
loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful
Staff friendly
the beach was rocky but plenty of pools
We keep returning because Sandos doesn’t disappoint
Susan
Susan,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 10 日
Pros were the wildlife and hard working staff
Cons were the dining reservation system and having to make them at 12 midnight, getting a reservation was next to impossible.
robert
robert,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
WILLIAM
WILLIAM,10 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 5 日
This is a very difficult review because certain areas deserve 5 stars and certain areas deserve 0 stars.
Let’s start with the positive:
-Waitstaff and bartenders deserve 5 stars. They are SUPER accommodating and always were happy to see you. They make your experience amazing and I can’t compliment them enough.
- The food options were also a 5 star. So many options and so many different styles that we didn’t feel bored during our week there.
- the room is both a 5 star and a 0 star. But, for the sake of being organized, I’ll list the positives here. The Adults Only “Select Club” was the way to go. The suite had more than enough space for the two of us between the day bed, the bedroom, the lovely tub on the patio, and the oversized shower. We loved the room and already miss it!
The negative:
- our A/C was leaking from the moment we got there. It took FOUR reports across four days to finally get it fixed, after three maintenance visits. We had to use all of our towels to control the leaks from BOTH A/C units. That’s where the 0 stars comes in.
- management gets 0 stars. After informing the Concierge that my wife slipped and fell because of the leaking A/C, they made no effort to reach out. At all. They know that you signed a waiver and do not care. I am very disappointed as a property manager, myself, at their total lack of effort.
Overall - it was good for the cost. Difficult to recommend, purely because of the management and lack of care on their part.
Austin
Austin,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 3 日
Paul
Paul,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 2 日
This is a very nice property staff was very nice and there was plenty of stuff to do. The only things I didn’t like was they played Christmas music the whole trip and the gym was out dated equipment.
Matthew
Matthew,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 29 日
I really liked the eco atmosphere. It was very fun! We had the adult only section booked, so as soon as we arrived we were able to reserve our dinner plans (2 restaurants our of our 4 nights). I read many reviews that said this was a pain to do, but apparently when booking with Expedia you get to do this right away. We got red wristbands that allowed us in two extra areas--one pool and one on the beach. This was nice and secluded. There were also gold and black wristbands that I think allowed for one extra pool area.
Tara
Tara,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 27 日
Good family resort. If you’re looking for night life…. Boring
Jess
Jess,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Ol
Daniela
Daniela,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Had a great time here, no issues
Savanna Sonia
Savanna Sonia,5 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 22 日
The only reason i gave 2 stars is because the restaurants staff were the best. The rest is awful. Bathrooms in rooms dirty, especially behind the toilets, floors sticky, TERRIBLE FOOD and the list goes on.. however, the absolute worst part was the airport transfer - they had our flight info and everything they asked for, our flight is at 6:20pm, they show up at 7:45am (not exaggerating) and because we didnt show up at that time, we were charged 60 USD no show fee!!! Airport transfer was thru the resort, with seek n go.
Fatima Zahra
Fatima Zahra,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 22 日
I was evicted arrested robbed for smoking on my patio 3 days of checking. Was told I was able to get a room when released. Had to pay other property for somewhere to live. Slept in my car 4 out of 10 days
Michelle
Michelle,9 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 9 日
Al llegar a la habitación habían arreglado el aire acondicionado y dejaron todo sucio el piso la tapa del aire abierta sin funcionar la mesa donde te cambias en el baño estaba pisada fue usada para subir a arreglar el aire y dejaron un hueco en el techo por lo mismo, al cargar el teléfono no había luz en ningún conector.
Francisco
Francisco,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 6 日
Los cuerpos huelen un poco a humedad y el aire acondicionado no jalaba muy bien se batalla mucho con la reservación de los restaurantes y en la alberca casi no tienen meseros
Manuel
Manuel,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 2 日
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy
Adrienne
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 29 日
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
Paula
Paula,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 29 日
Loved seeing all the different animals
Wojciech Jerzy
Wojciech Jerzy,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 13 日
Great people very accommodating. Lots of construction noise and music too loud t restaurants and beach
Lois
Lois,11 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 10 日
Friendly staff
Virginia Eunice Sanchez
Virginia Eunice Sanchez,6 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 11 月 9 日
Jaya
Jaya,5 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 2 日
Tiffany
Tiffany,6 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 29 日
Beautiful Landscape
Victor M
Victor M,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 10 日
Deberían de proporcionar transporte a los vacacionistas a su llegada para que sea perfecto