We had a mixed experience during our five day stay at this hotel.
The Positives: First, the location is excellent. The hotel is perfectly situated for exploring the area. Furthermore, the staff were exceptionally friendly and helpful. The reception team genuinely tried to assist us with all requests.
The Major Issues: Unfortunately, there were significant drawbacks that affected our comfort.
Room Size: The rooms are unacceptably small and severely limited in space.
Shower Problem: I experienced a severe issue with the shower: every few seconds, there was a burst of scalding hot water (to the point of being a burn risk), immediately followed by ice cold water.
Despite repeated requests over my entire five-day stay, and despite the best efforts of the reception staff to arrange a fix, this shower problem was never solved.
What is most frustrating is that a colleague staying in a different room during the same period did not experience this issue. This strongly suggests that a simple, logical solutio, moving me to a different room, would have resolved the problem immediately. This room change was neither offered nor executed, which significantly impacted my comfort and overall experience.
While we appreciate the friendly service, the failure to resolve a critical maintenance issue over five full days, especially when a simple room swap was available, is unacceptable.