The Douglas Hotel

Property class: 3
City-center Hartlepool guesthouse with bar/lounge

Choose dates to view prices

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

Reviews

6.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (5)

  • Bar/lounge
  • Meeting rooms
  • 24-hour front desk
  • Tour/ticket assistance
  • Banquet hall
The current price is CNY545
CNY698 total
includes taxes & fees
Oct 14 - Oct 15

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

A hotel room with a bed, a nightstand, a lamp, a TV mounted on the wall, and a window with curtains.

Standard Single Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

A hotel room with a neatly made bed, a bedside table with a lamp, and a door in the background.

Standard Double Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two single beds, each with white bedding and red accents. There are two bedside tables with lamps, and the walls are adorned with framed artwork.

Standard Twin Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Similar properties

A spacious lobby with black leather sofas, a chandelier, and a reception desk.
OYO The Baltimore Hotel
Middlesbrough
  • Free breakfast
  • Free parking
  • Free WiFi
  • 24/7 front desk
7.4 out of 10, Good, 583 reviews
The price is CNY369
CNY465 total
includes taxes & fees
Oct 25 - Oct 26
OYO The Baltimore Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Victoria Park - 7 min walk - 0.6 km
  • Milll House Leisure Centre - 9 min walk - 0.8 km
  • Hartlepool Maritime Experience - 16 min walk - 1.4 km
  • Ward Jackson Park - 16 min walk - 1.4 km
  • Monkey Statue - 3 min drive - 2.0 km

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 12 min walk
  • Billingham Station - 13 min drive

Restaurants

  • ‪King Johns Tavern - ‬5 min walk
  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chow Kee - ‬4 min walk
  • ‪The Park Inn - ‬8 min walk

About this property

The Douglas Hotel

  • Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

At a glance

Hotel size

    • 17 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Extra-person charges may apply and vary depending on property policy.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?

Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Douglas Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Douglas Hotel?

Sorry, there's no onsite parking at The Douglas Hotel.

What are the check-in and check-out times at The Douglas Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).

What's the area around The Douglas Hotel like?

The Douglas Hotel is in the heart of Hartlepool, a short 16-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Milll House Leisure Centre.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Douglas Hotel Reviews

6.8

Good

7.4

Cleanliness

7.0

Location

7.2

Staff & service

6.8

Property conditions & facilities

Popular mentions

Room
Bed
Service staff
Toilet
Shower
Breakfast
Lobby
Parking
Value
Clean room

Reviews

Verified review

10/10 Exceptional

Amazing room
Verified review

8/10 Very good

Good location and was walkable to town
Verified review

10/10 Exceptional

Great experience!

Great stay and good prices, good amenities nearby as well.
Verified review

4/10 Fair

The room was filthy, shower scalding and everything felt grimy. Did not feel safe.
Verified review

8/10 Very good

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Verified review

6/10 Good

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Verified review

2/10 Poor

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Verified review

4/10 Fair

Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Verified review

2/10 Poor

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.
Verified review

2/10 Poor

Not a good a place
Verified review

10/10 Exceptional

Really laid back and one of the only hotels who welcome homeless amazing people
Verified review

2/10 Poor

Had to leave and book somewhere else. Room was cold, no heating, dirty, smelly. No hotel staff and didnt even get a key to the room. I am now chasing a refund. Do NOT stay at this hotel.
Verified review

10/10 Exceptional

Good nights sleep

Decent for a night stay. Room was clean
Verified review

2/10 Poor

The room was dirty and smells cigarette. Number 6 door was playing music all night load. I would not book this place again. Very poor standards
Verified review

2/10 Poor

The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin.
Verified review

8/10 Very good

Parking restrictions on streets around hotel
Verified review

10/10 Exceptional

Good Value

Effective. Good bed. Good Wifi. Clean.
Verified review

6/10 Good

Toilet was dirty and didn’t bother to clean the carpet of the room.
Verified review

2/10 Poor

bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish
Verified review

2/10 Poor

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Verified review

2/10 Poor

Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !!
Verified review

8/10 Very good

I don’t stay enought long yet ask me after week or two
Verified review

8/10 Very good

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Verified review

2/10 Poor

Never again

No one there just got a message to get in no toilet paper in the room blinds absolutely dirty window broken bleeding was all marked the tap in the bathroom wasn't fixed properly honestly will never stay again IV heard so many bad things about this hotel but wanted to give them a benefit of the doubt and find out for myself will not be staying again
Verified review

6/10 Good

Very dated could do with painting the room and furniture is falling apart towel had holes in it