The room was clean, but even though it was a non-smoking room you could still smell some smoke. The first key I was given didn't work, so I had to go back downstairs to get new ones. The TV volume didn't work. Called to have them come fix it, they came up, tried it out, and said they were going to bring a new TV, but never did. The room was very hot when we got into it, and it took over 2 hours to cool it off. Breakfast was ok, but didn't have much variety.