Professional, pleasant and accommodating staff and great service
talha
talha,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 3 日
Excellent view and very nice
Fawziah
Fawziah,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 26 日
The hotel nailed it this ramadhan. Whoever suggested to start sahoor at 11pm was a genius move. It created a lot of ease and I would definitely definitely stay here again. Also to mention Shahad at the reception. She was the exact opposite of a grumpy manager I initially met. Very welcoming and bright, she is a symbol of what the hotel stands for. The room was comforting and I can't complain about my experience. More than expected.
ISIAQ
ISIAQ,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 2 月 12 日
The front staff was not helpful at all. They keep saying check in at 4pm even though yours indicates 2pm. We had to approach the DM Mr Badr and Mr Mustafa for help who got us checked in within 20mins. Thankful for their help and they should be appreciated for their service
Abdul malik
Abdul malik,6 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 10 日
Lutf ur Rehman
Lutf ur Rehman,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 9 日
Majib
Majib,4 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 9 日
staff lacks communication, room for the price was average in cleanliness
Raj khan
Raj khan,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 7 日
Personel nazikti. Duvarlar ses geçiriyordu. Konuşmalardan rahatsız olduk.
Yetkin
Yetkin,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 6 日
Shoaib
Shoaib,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 27 日
clean room. friendly staff.
REZAUL
REZAUL,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Idir
Idir,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 16 日
Breakfast and dinner were generally the same. The variety of food was limited, but the taste was average. Room cleanliness at the hotel was good. However, the hotel has a general problem with humidity, mold, and dampness. It was not worth paying this much.
BURCU
BURCU,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 7 日
Faiz
Faiz,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 3 日
The room I booked it was for 2 adults and 3 children’s. But they did provide me only 2 single beds! It was really hard for me to seeing this after 5 hours journey from Madinah . I spoke to customer service and they told me to the reception desk and asking me if I pay 200 Saudia Rial they can get me another single bed which Still not enough for 5 of us. They should’ve given any option to booking this accommodation for among of us. I didn’t have any option left , so I paid 200 rial per night. But was not enough for me, there was more surprises were waiting for me , the bathroom sink was stuck, the bathtub fochet was terrible. When I was trying to do Odhu the head shower went on and made full wet .same thing happened with my wife and doughter . I complained to customer service , they sent the maintenance guy but he fixed only hand wash sink . I was facing all these until I left the hotel. I won’t book this hotel again.
Abu Taher
Abu Taher,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 3 日
Tolles Hotel und Personal
Marwa
Marwa,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 1 日
Mohamed Ali
Mohamed Ali,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 30 日
Aminat
Aminat,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 26 日
Great view and distance fro al Haram.
Elevator are very crowded and you need to wait long time to get one as the hotel is part of crowded complex with 8 other hotels and shopping mall
Nimer
Nimer,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 12 月 24 日
ahsan
ahsan,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 12 月 20 日
Most of the staff was very accommodating however one room service
Waqar
Waqar,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 19 日
Mannan
Mannan,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 12 月 14 日
The bathroom gutter smell was too much.
Farrukh
Farrukh,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 12 月 13 日
High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.
Muhammad
Muhammad,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 12 月 11 日
The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.