The location is very convenient for visiting the marquee sites in Sevilla. There's a ton of food options right outside and a walkable grocery for supplies. The room was functional, although when we first arrived we had to figure out the AC and never really figured out how to get it right. It was an on/off scenario, but it worked! There's a typical EU bathroom. We wound up opening a window when we showered to release the steam. The bed definitely could use an update and some extra pillows. The provided towels did not include anything for the bidet. There was no laundry detergent in the kitchen. I left ours, so hopefully others can enjoy. There's also no dish soap and only 2 coffee pods. We made it worked, but don't expect niceties. As for communication, in business hours, they respond to emails VERY quickly!