Hotel Ambassador Zermatt

Property class: 4
Mountain hotel with indoor pool, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Ambassador Zermatt offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurant Tapas & Wine, which serves fondue and is open for dinner. A bar/lounge, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Ski rentals
  • Ski storage
  • Ski passes
  • Sauna
  • Hot tub
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk

For families (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is CNY1,938
CNY2,077 total
includes taxes & fees
Sep 24 - Sep 25

Why we love this property

Dinner with a view
Fondue and garden views tempt the palate at this hotel's restaurant. A daily hosted evening meal and free buffet breakfast complete the dining adventure.
Sleep in luxury
Premium, hypo-allergenic bedding tops each pillowtop mattress in this hotel. Blackout drapes ensure deep slumber, while the pillow menu adds a personal touch.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Mountain View (Matterhorn)

A hotel room with a large bed, a desk with a coffee machine, and a TV mounted on the wall.

Double Room, Mountain View (Matterhorn)

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bed Room Suite in Suite

A bedroom with a wooden ceiling, a large bed with a plaid blanket, bedside tables, and wall-mounted lamps.

1 Bed Room Suite in Suite

10.0 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

A hotel room with a large bed, wooden headboard, bedside tables with lamps, a wooden desk, and a chair.

2 Room Suite in Family room

9.8 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

Bed in dormitory STANDARD

  • Sleeps 1

View all photos for Double standard

A hotel room with a large bed, a desk with a chair, a TV mounted on a wooden wall, and a wardrobe.

Double standard

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

DOUBLE STANDARD

  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Map
Spissstrasse 10, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Matterhorn Museum - 8 min walk - 0.7 km
  • Zermatt - Furi - 9 min walk - 0.8 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Zermatt Gornergratbahn Station - 2 min walk
  • Zermatt Station - 3 min walk

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Walliserkanne - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬3 min walk
  • ‪Restaurant Derby - ‬4 min walk
  • ‪Alpenresort Restaurant - ‬4 min walk

About this property

Hotel Ambassador Zermatt

  • Hotel Ambassador Zermatt offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurant Tapas & Wine, which serves fondue and is open for dinner. A bar/lounge, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 84 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs and cats only, 1 total)*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • An indoor pool
  • Hot tub
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Slippers
  • Children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Hosted evening meal costs CHF 55

Renovations and closures

The property is closed between October 31 and December 10.

Children & extra beds

  • Cribs/infant beds are available for CHF 90 per night

Pets

  • Pets are allowed for an extra charge of CHF 15.00 per pet

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel Ambassador Zermatt currently open?

The property is closed between October 31 and December 10.

Does Hotel Ambassador Zermatt offer free cancellation for a full refund?

Yes, Hotel Ambassador Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Ambassador Zermatt?

Yes, there's an indoor pool.

Are pets allowed at Hotel Ambassador Zermatt?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of CHF 15.00 per pet.

Is parking offered on site at Hotel Ambassador Zermatt?

Sorry, there's no onsite parking at Hotel Ambassador Zermatt.

What are the check-in and check-out times at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Hotel Ambassador Zermatt and nearby?

Have fun with onsite winter activities like skiing. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hotel Ambassador Zermatt also has a sauna and a garden.

Are there restaurants at or near Hotel Ambassador Zermatt?

Yes, Restaurant Tapas & Wine offers fondue and garden views.

What's the area around Hotel Ambassador Zermatt like?

Hotel Ambassador Zermatt is a short 1-minute walk from Zermatt (QZB-Zermatt Train Station) and 7 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel Ambassador Zermatt Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, ample, and a great start to each day. (23 reviews)
  • The on-site restaurant was delicious and offered great dining recommendations. (10 reviews)
  • The hot tub was a lovely and relaxing feature after a good ski. (4 reviews)
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Popular mentions

Service staff
Location
Train station
Room
Breakfast
Restaurant
View
Bed
Taxi
Shopping center

Reviews

Verified review

10/10 Exceptional

Awesome view of the Matterhorn from the balcony! Multiple room apartment, bedroom for parents and bedroom for kids was perfect! Excellent location near the train station, downtown, and restaurants.
Verified review

10/10 Exceptional

The hotel is great, rooms are big and cozy. The staff is very very friendly and ready to help. Next time I will be there again. Thank you.
Verified review

10/10 Exceptional

Great staff and property
Verified review

10/10 Exceptional

Mountain view from our balcony was excellent. Staff very friendly and helpful
Verified review

10/10 Exceptional

Staff very helpful and the Mountain View is great
Verified review

10/10 Exceptional

Very nice place and wonderful restaurant
Verified review

10/10 Exceptional

Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Verified review

10/10 Exceptional

Our room was very clean and comfortably large. The location was outstanding, being conveniently close to the train station and Main Street with it being load or overly touristy. The staff were very friendly and helpful and the breakfast was a great start to each day! We were visiting during the epic European heat wave and while the hotel did not have air conditioning the doors to the balconies were convenient and easy to keep open to create a draft. Thick curtains kept the sun out during the day to keep the room from warming too much. This was our favorite hotel from our Switzerland trip visiting 4 different hotels.
Verified review

10/10 Exceptional

Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Verified review

6/10 Good

The hotel was nice and comfortable.
Verified review

10/10 Exceptional

Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Verified review

10/10 Exceptional

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Verified review

8/10 Very good

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.
Verified review

10/10 Exceptional

Great room. Clean and lovely view.
Verified review

8/10 Very good

It was a good conveniently located hotel
Verified review

10/10 Exceptional

Room was clean. Breakfast was fabulous.
Verified review

10/10 Exceptional

Very convenient, free breakfast, and the pool is a plus.
Verified review

10/10 Exceptional

clean, good breakfast, near to all, quiet
Verified review

10/10 Exceptional

Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.
Hotel front
Front desk
Twin size beds
Shower
Verified review

10/10 Exceptional

Great views
Verified review

10/10 Exceptional

Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Verified review

10/10 Exceptional

Very nice employees
Verified review

10/10 Exceptional

Great property & friendly staff. Great breakfast.
Verified review

10/10 Exceptional

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Verified review

10/10 Exceptional

Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.