It was a lovely resort.
could use a little TLC
deck area boards are rotted.
Friendly staff
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 31 日
My husband stepped on a nail in the restaurant
Dana Rose
Dana Rose,7 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
We had a very nice beachfront view. Daily housekeeping and coffee provided every day. Free continental breakfast very basic with juice, coffee, bread and fruit. Only ate lunch there several times. 45-75 minute wait for food, but that’s the standard on the island. Be sure to check your bill every time before signing. They had our room number wrong twice and when checking out we had a $60 charge not belonging to us. Management corrected that. WiFi extremely slow and no cable TV. Overall a nice place, but not 4 stars. More like a 3
steven
steven,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Robert
Robert,6 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 23 日
We arrived on New Year’s Eve. The resort had nothing going and the bar closed at 9 . No one mentioned that the restaurant on site was closed bongos. We had no TV for 3 days even though we told them on day one we got the run around. The bed was extremely uncomfortable and every morning at 5:30-6 it was loud due to staff. The only thing we did love was the beach . I don’t recommend this resort to anyone.
Karen
Karen,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Gerald
Gerald,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 13 日
Restaurant on site was never open , no entertainment, and staff more involved with their friends and each other than the service to the paying customer
Donna
Donna,5 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 12 日
The staff was great! Our TV didn’t work, we asked about it and never got a response. There is no Wi Fi at this resort. The hot tub doesn’t work and looks like it has been broken for awhile. The pool didn't look like it was working. The restaurant Bongo’s never looked like it was open and the food was poor quality. The owner of this resort needs to fix and update this resort. Also i like to have room service and I didn’t feel like it was available and i wasn't sure what i would be getting. The water in the shower worked most of the time but the hot water didn't always work. This was the first time we booked for 2 weeks and we were very disappointed that these simple amenities weren’t working or available. Will not stay here again!
Donald Joseph
Donald Joseph,14 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 7 日
Love the staff and their hospitality
Donna
Donna,10 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 4 日
The hotel did not have wifi but during checkin I was informed they did have WiFi. Waited forever to check in. The breakfast was literally bread and tea with a mimosa and some fruit. Stay at negril tree house it’s much better. The severs at breakfast and all the staff at the beach were wonderful, also the older lady who was the receptionist at night was wonderful as well. However the tall guy Edward lied and said they had WiFi. Having wifi is important as an international traveler. Ownership doesn’t seem to care about this hotel anymore so I would advice against staying here unless nothing else is available!
John
John,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 3 日
Christian
Christian,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 1 日
This was the worst hotel stay of my life! From check in, to nothing working, lack of service and rude staff the overall experience was more stressful and far from a vacation. There was no tv or internet for 6 days of our stay. No one had answers or was willing to help with the situation. As well when we asked for something or for someone to come help with something, the request has to be asked multiple times and still at times no one responded to the specific need. Lastly the hotel took it upon themself to charge my credit card when they wanted and when it was time to leave they held us hostage as they said we owed more money. This was the worst experience to date from all my travel experiences and I would never suggest anyone to stay there as they will only cause stress and trouble throughout the vacation.
Andrea
Andrea,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Denilson
Denilson,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 28 日
Stay was good but unfortunately cardio equipment in gym was not working, WiFi was very spotty and no hot water on the 1st and only night. But otherwise amenities were good, clean facility and professional staff
Jean
Jean,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 27 日
Sandy Stay- Polite and efficient front desk staff
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 26 日
Junior Finlater
Junior Finlater,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 23 日
Betty
Betty,7 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 22 日
Slider on balcony didn’t lock, no tv, no internet service, gym equipment was broken (cardio machines), no hand soap for the entire time! Chef was 45
minutes late on most mornings for breakfast.
Complimentary breakfast was good; however, took over an hour to get it.
Bar tenders Andre and Kenyon were the only positives of the entire stay! Andre was rushed to close down every night even though the bar was full each night!
Brooke Taylor
Brooke Taylor,5 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 22 日
Very disappointed! Will never stay here again. Slider didn’t lock, no internet service, no tv, all gym equipment was broken, no hand soap, chef was 45 minutes late for breakfast. I reported all of these problems to the GM every day and he said it would be fixed. None of them ever were; and we were there for 6 days.
Melinda
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Very clean establishment
Sade
Sade,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 21 日
Employees were very polite and helpful
Pauline
Travelocity真实住客点评
6/10 好
2024 年 12 月 21 日
We stayed for 1 week- arrived on Saturday. The wifi was out by Tuesday night. The televisions were smart TV’s and no cable so the remainder of the trip no wifi no internet in the rooms. During the day had to sit next to the adjacent hotel to pick up wifi. The management was immediately aware and acted indifferent as if they didn't care, suggested it was out on the entire island due to the service provider (Flow) which we discovered one of the workers suggested they didn't pay their bill. Each time we raised the issued they acted as though management was not aware - really?
Esther
Esther,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 19 日
DIVINE
We chose Sandy Haven Resort as our homebase for my birthday celebration. The property is lovely and so was the staff. They even decorated my room while I was out for the day and gifted me a bottle of champagne. The beach is divine - one of the best beaches on the island. Highly recommend.
Yaba
Yaba,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 18 日
Perfect Location
A group of us went to Negril to celebrate my birthday. There were 7 who stayed at Sandy Haven. The property is lovely. Most of the staff were extremely welcoming and helpful throughout our stay, advising on where to go (and not to go) and going out of their way to make sure we had what we needed. On my birthday, the owner gifted us a bottle of champagne and arranged for birthday balloons and decorations in my room. The hotel is located directly on one of the best beaches on the island, so a short walk from our room and we were right there. Perfect. The hotel provides beach chairs, umbrellas, and towels. There is a bar on the beach where you can order light bites. We really enjoyed our stay and should we find ourselves in Negril again, we will be going back!
Yaba
Yaba,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Staff was extremely friendly and helpful. The resort charges a daily deposit which I don’t remember seeing on Expedia. The deposit is refundable. I would stay there again for sure.