We had a terrible experience at this hotel. The first room we wound up being locked out of the room for almost 2 hours until we were given a new room. The second room we had would not lock and we had to leave the door unlocked when I had appointments at Mayo Clinic. While the manager did deduct one night from our stay, he also got very defensive when I complained and found this unprofessional. I will be contacting corporate IHG because the whole situation was handled very poorly.
Brad
Brad,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Donna J
Donna J,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 23 日
I have stayed here many times with no problems. This time was 180 difference.
First room was musty and smell like sewage
They switch rooms a little bit better hotel was not very clean this time and very hard beds. Very disappointed
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Anne
Anne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Clean, quiet, comfortable
Connie
Connie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Deb
Deb,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Tracey
Tracey,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
mark
mark,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
Brian
Brian,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Charlie
Charlie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
SO welcoming and helpful!
We love this hotel and their staff! We decided to make it our #1 choice for Rochester visits!
Barbara
Barbara,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 11 日
We liked the comfort of the bed and bathroom was nice. Greeting was just “blah”. Doing her job but not interested in her customer. There was no information in the room for local restaurants or activities.
We had to check out early so didn’t have a chance to enjoy the free breakfast.
Gerald
Gerald,1 晚家庭旅行
Travelocity真实住客点评
8/10 很好
2025 年 3 月 10 日
The staff were very friendly and we really appreciated the shuttle to Mayo Clinic during our stay. Was a little frustrating there was a blizzard and we were unable to use the indoor garage. We tried to use it but the door wasn't working.
Jessica
Jessica,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Nice hotel rooms need updating
Breakfast was very good
Staff was very nice
Easy access to everything and right off the highway
brent
brent,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Great stay!
Great stay!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 5 日
I reserved a handicap room and it was not handicap friendly. The sink was high and the toilet was so low that my mother couldn’t get off it by herself. ( no grab bars to help get herself up) also the shower was a tub so you have to lift your leg over the side and no shower chair.
Jessica
Jessica,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 1 日
I really appreciated the underground HEATED parking garage. It was really cold and windy so it made getting our stuff out and into the hotel very enjoyable. And getting into our nice warm truck for the ride home the next day was awesome.
Corwyn
Corwyn,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Curtis
Curtis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Breakfast always the best
Always a great checkin! Wow the pool was prefect. Breakfast here is the best