Friendly helpful staff, clean room, good food. All of the facilities were good. Treatments really good.
Susan
Susan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 20 日
Cara
Cara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 14 日
Great hotel and great facilities
Colin
Colin,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Great stay, the spa was so relaxing we stayed for hours!
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 1 日
The hotel was fabulous, the staff were friendly and very welcoming.
Spa was really great amazing experience.
Breakfast was also very good selection and service outstanding.
Bev
Bev,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
Clean room excellent staff great amenities
Steven
Steven,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 28 日
Amazing hotel, super attentive staff, very generous gifts in my room for Christmas and a card, lovely surprise!
Sally
Sally,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 17 日
mark
mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 28 日
Lovely spa break
Louisa
Louisa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 2 日
darren
darren,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 1 日
Reasonable hot, but could improve
Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter.
When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
Ian
Ian,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 10 日
Overall nice but need to fix locks on bathroom doors
Daisy
Daisy,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 3 日
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
Matt
Matt,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 27 日
Location not nice, service fantastic
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 17 日
Malvern Spa.
Nice place but was disappointed with the first room I wax given. I bought my complaint to the attention of the duty manager and swapped to a new room, which was the best outcome.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 31 日
Sharon
Sharon,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 31 日
Staff excellent.
Food very good - evening and breakfast
Car park was quite full when we arrived early eve.
Bar was surprisingly good for a health spa etc.
Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment!
Really enjoyed- cheers!!
IAN
IAN,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 26 日
I enjoyed my stay at the Malvern. The staff were so nice and they made my birthday a memorable one.
Freda
Freda,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Jayne
Jayne,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Rob
Rob,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 16 日
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Barbara
Barbara,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
Sadly, not worth the price point
Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?!
Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else.
Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool.
Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast.
Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience.
Staff were all pleasant and welcoming but not very efficient.
Emily
Emily,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 12 日
To expensive for the value.. lift not working .
Juan
Juan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Worth a visit
Place is great well worth a visit
Facilities are great