Our keys kept malfunctioning. We had them replaced, only for them to stop working after the first use. A lady in the elevator had her keys replaced twice. This shouldn’t happen.
Also, when replenishing the room, guest services should refill the dispensers. We were out of hand soap and body lotion upon check-in.
Rasheida
Rasheida,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Close to Family
We travel to Mt Prospect often for family and recently discovered Hampton Inn located in Mt Prospect. We were very satisfied and based on our experience so far, it will be our lodging of choice going forward.
Cynthia
Cynthia,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Terrible service
When we arrived, the man at the desk was very rude to me giving me attitude because i went through your service and not directly through the hotel itself. Then we arrive into our room and their was garbage wrappers on the floor and under bed. The coffee machine was broke, and our key didnt work. When i explained to the gentleman one of the keys didnt work. He gave me attitude and reset it, it still didnt work. At this point my husband told me just forget it, he clearly doesnt want to help us. Its a shame we took the kids here for Easter. The pool was dirty and freezing cold as well. Breakfast was only 4 items and the bagels and muffins were stale. Im not happy at all . Will never go back. Horrible experience
Kelly
Kelly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Lindsay
Lindsay,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Location is great, rooms are large, and nice amenities, but the rooms are not very carefully cleaned (there were some smudges that may have been blood on our comforter among other noticeable cut corners in the housekeeping).
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Paul
Paul,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Amazing
Lori
Lori,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Great Customer Service
Amazing
Lori
Lori,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 10 日
The front desk person was not helpful. Also why do I not get credit for staying at a Hilton when I book through Hotels.com? I am GOld with Hilton..guess I need to stop using Hotels.com
Gregory
Gregory,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Recommend!
Had a one night stay while in town for a concert. Hotel was nice although a bit hard to navigate but that was mostly because of the Costco next door and we are out of towners. Room was clean. Concierge was nice.
Taylor
Taylor,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 8 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
ALBERTO
ALBERTO,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Oussama
Oussama,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
We stayed here for a sporting event. Clean, friendly staff, nice room and great breakfast.
FELICIA
FELICIA,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Jun
Jun,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 23 日
Convenient location, friendly staff. Would stay again
Michael
Michael,1 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 16 日
This is the second time staying here the first room was FAR BETTER that the one we stayed in last night! The beds were very uncomfortable & pillows were just awful!!! The reason I wanted to even go back was because I had the most awesome soaking tub the first time completely separated from the shower, nice and deep last nights was a shower tub combo and not very deep I was extremely disappointed!
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 16 日
Filip
Filip,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
tyler
tyler,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
Anything is good but the breakfast which is so simple and foods are same every day.