I stayed four nights. The front desk staff was polite. However, housekeeping was horrible. After the first night, I had the do not disturb tag on the door. After the second night, I took it off only to come back to my room and the door open. The dirty towels had been removed. New towels were not left. The trash was not emptied, and the bed was not made. This was after 6 PM so they weren’t in the middle of cleaning. I called the front desk. They said they would bring up new towels, but I explained I was much more concerned about the fact my door was left unlocked and open. They said they would check the video. That was the last this was addressed. I did not get a message from management at all. After the third night, I put the sign up again. After the fourth night, I need a towels so I took the sign down. Got back to the room and while they closed and locked at the door this time, they once again only removed dirty towels. Did not leave clean towels, nor empty the trash, nor make the bed. The hotel overall was old and dingy. I was completely willing to overlook that as I should’ve read the reviews and known better. The price compared to surrounding hotels should have raised red flags, even though the hotel had an 8.0 out of 10 rating. I felt that was my fault for not looking a little deeper and would not have left a bad review because of that. However, coming back to an open door is 100% unacceptable. This being a business trip and nonrefundable I had no choice but to stay.
