When you book a room at a "5-star Sofitel hotel" you expect certain standards. None of mine were met. The property is very run down. Every part of the rooms are dented, chipped, water damaged, have mould and rusted. This hotel is at bed a 3-star.
Staff are friendly and try their best to make up for the property.
Restaurant food is bad and again not up to par.
I would never step back in there, unless they renovate the building top down!