I had to wait a long time for check-in because there was only one receptionist. The room smelled like cigarettes and the hallway. Bathroom
Design is not good. Room rate is not worth for its price. Additionally, There was also a sudden alarm that went off in the room and elevator just as I was about to check out, which gave me a mini heart attack and the hotel didn’t even inform guests about what was happening. Had a bad experience overall.
Charlaine
Charlaine,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Location
Hotel is very nice however location is difficult to find and off site parking. Mall is convenient as only less than 2 minute walk.
Jack
Jack,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Chris
Chris,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
We’ve been staying at your hotel almost monthly and have always appreciated the comfort and service you provide. However, during our recent stays, we’ve noticed a persistent musty or sweaty odor upon entering the room. It’s quite noticeable and detracts from the otherwise pleasant experience.
Additionally, the towels no longer have the fresh, fragrant scent they used to; it makes us wonder if there’s been a change in the laundry detergent or process recently.
We’re sharing this feedback because we genuinely like your hotel and would prefer not to look elsewhere. We hope you can look into this matter and bring back the level of freshness we’ve come to enjoy in your rooms.
Ed
Ed,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Super convenient, literally attached to SM. Parking was a little difficult to find nearest to the hotel. All kinds of varieties of food. Staff were courteous and attentive. Nice touch on the cold water at the lobby!
Federico T
Federico T,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Eden
Eden,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
Great Hotel, one small inconvenience
Very comfortable and convenient. My only complaint is the the reservation system. They seem to be having problems with it. I had extended my stay 2 additional times. So 3 reservations through Hotes.com and they didn't show up and had to be researched in the admin office. It always worked out well, but made me wait a few times to check in. Overall, I'm going back to stay there. It was very nice and convenient to the SM mall, which is just across the street.
Randy
Randy,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
Pinhas
Pinhas,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
rachid
rachid,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Staff are all great!
Maria
Maria,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Enjoyed the excellent breakfast buffet.
Friendly staff.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Everything is great
Eugene
Eugene,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 29 日
Unfortunately, my experience was very disappointing.
When I arrived, the bathrobess were extremely old, grey. The towels provided were equally worn out. I raised my concerns with the receptionist, but they were completely ignored. I eventually had to approach the cleaners myself to request better towels and some attention to the room.
The service at reception was particularly poor, especially from a lady named Rachel, who was unhelpful and dismissive throughout my stay. It felt as though guest concerns were not a priority at all.
In the restaurant, I ordered a latte with oat milk, but was shocked when the waiter informed me they had simply boiled oat grains and added them to the drink instead of using proper oat milk – a completely unacceptable and unprofessional approach.
Overall, the standard of service and quality of amenities fell far below expectations. I would not recommend this hotel based on my experience.