Staff was very courteous and helpful, and our check in included a welcome cocktail which was a nice touch. The room was nice, clean, though we booked for two adults and there was only one robe. When we asked about a second they informed us that they didn't have any more...odd. But my biggest complaint was the lack of soundproofing. Being downtown on the weekend, it was sirens all night, which is not unexpected, but even on the 5th floor it felt like they were driving through our room. For a 4 diamond hotel, I would have expected a quieter stay. We had a nice getaway, but would not pay to stay again.