Had a inconvenience with check in, the room that I had reserved was not available, but on the second day I was move to the right room. But it took two days for the correction.
The night of the check in after traveling over 10 hours to arrive at Bogota not only the inconvenience of not having the right room available I was awaken at 11:45 PM by the front desk to come down to the lobby to go over the room bill that I was over charge for the room tax. Their mistake! I suggested that we can fix that in the morning but I was told to come down immediately other the overpayment would take months to fix?
The front desk can use better tactics when dealing with customers, the reason for my flight to Bogota was to attend a funeral in the morning, that was my priority not to be waken near midnight to fix a error by the front desk.
Other wise the hotel and the rest of the staff was great particularly the housekeeper crew.
Louie
Louie,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 15 日
christian
christian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Jorge Eduardo
Jorge Eduardo,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Excelente estadía de 5 días , el personal muy amables
Karolina
Karolina,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Hugo andres
Hugo andres,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
真实旅客
4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 1 日
Román Arturo
Román Arturo,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 25 日
Monica
Monica,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
Discriminación por Hoteles.com
Al hacer la reserva por este portal, le dan a uno las más básica habitación. El hotel es magnífico pero ellos tienen sus grandes diferencias si se hace por este portal o directamente. No se justifica por la calidad precio. Lo dejan a uno en la habitación como de caja de compensación. Me he quedado en las otras habitaciónes y pareciera otro hotel.
Javier
Javier,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Pedro
Pedro,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Francisco
Francisco,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Rogelio
Rogelio,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Javier
Javier,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
FABIO
FABIO,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 20 日
The Hotel location is very good, however it has serious issues with leanlines, the first day my wife found hair in the shower, we reported this to the front desk and they registered the issue, however there was no apology whatsoever, on the second night we found that the toilet was not properly cleaned, for a 4 star Hotel this is not acceptable. A minor issue was the TV installation, it was not leveled, it had a positive incline to the ceiling which of course was not good for a confortable TV viewing.
Raul
Raul,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Allen
Allen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Very nice stay. The staff was extremely friendly and helpful even though we do not speak Spanish. It is located in a very convenient and safe lication.
Allen
Allen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
christian
christian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Great place to stay !!
Dwayne
Dwayne,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 22 日
Acaros
La cama tenía ácaros. Amanecimos con ronchitas en la piel. El piso es en alfombra.
Mauricio
Mauricio,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Staff brilliant especially Daniel very nice chap.
Breakfast was fab beds very very good
tara
tara,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Muy bien servicio el hotel pero los refrescos y cosas del refri muy caras
Beatriz
Beatriz,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 12 月 10 日
Pesimo servicio en el restaurante,
se negaron a preparar comida dentro del horario regular del restaurante