See all properties

Krystal Grand Puerto Vallarta All Inclusive

Beachfront hotel with spa, near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

2 outdoor pools
View from property
4 restaurants, breakfast, lunch, dinner served; seafood
Premium bedding, free minibar, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; seafood
Placing you just steps from Bay of Banderas, Krystal Grand Puerto Vallarta All Inclusive offers a private beach where you can play volleyball. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Sea Fire, one of 4 restaurants, serves seafood and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a free kid's club, and a poolside bar.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Non-smoking
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Internet in the lobby
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness center
  • Sauna
  • Valet parking
  • Self parking

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Premium TV channels

Room options

Similar properties

2 outdoor pools

The Hacienda at Krystal Grand Puerto Vallarta

  • Pool
  • Spa
  • Parking available
  • Internet access
7.8 out of 10, Good, 952 reviews
The price is CNY1,723
CNY2,068 total
includes taxes & fees
Sep 3 - Sep 4
The Hacienda at Krystal Grand Puerto Vallarta
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 9 min walk - 0.8 km
  • La Isla - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 14 min walk - 1.2 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 7 min drive - 6.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Monkey Business Vallarta - ‬5 min walk
  • ‪McCarthy’s - ‬5 min walk
  • ‪Hilton Lounge - ‬1 min walk

About this property

Krystal Grand Puerto Vallarta All Inclusive

Placing you just steps from Bay of Banderas, Krystal Grand Puerto Vallarta All Inclusive offers a private beach where you can play volleyball. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Sea Fire, one of 4 restaurants, serves seafood and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a free kid's club, and a poolside bar.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 451 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.
    • Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • WiFi and wired internet access in rooms*

Parking

    • Onsite self parking (MXN 55 per night)
    • Onsite valet parking (MXN 62 per night)

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Golf driving range on site
  • 2 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
ROOM

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Sea Fire - This poolside restaurant specializes in seafood and serves breakfast, lunch, and dinner.
La Bonita - Onsite delicatessen.
Le Delice - Overlooking the pool and garden, this restaurant serves dinner only.
MONETIZATION_ON

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 200 per night (rates may vary)
  • Wired internet access is available in guestrooms for MXN 9.99 (rates may vary)
  • Wired internet access is available in public areas for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self parking costs MXN 55 per night
  • Valet parking costs MXN 62 per night

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hilton All Inclusive Puerto Vallarta
Hilton Puerto Vallarta
Hilton Puerto Vallarta All Inclusive
Hilton Puerto Vallarta All Inclusive Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort Puerto Vallarta
Puerto Vallarta Hilton
Puerto Vallarta Hilton All Inclusive
Puerto Vallarta Hilton Resort
Hilton Puerto Vallarta
Hotel Hilton Puerto Vallarta Resort Puerto Vallarta
Puerto Vallarta Hilton Puerto Vallarta Resort Hotel
Hotel Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort Puerto Vallarta
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort
Hilton
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All Inclusive Puerto Vallarta
Hilton Resort All Inclusive
Hilton Puerto Vallarta All Inclusive
Hilton All Inclusive
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All inclusive Puerto Vallarta
HELP_OUTLINE

Frequently asked questions

Is there a pool at Krystal Grand Puerto Vallarta All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Grand Puerto Vallarta All Inclusive?

Yes. Self parking costs MXN 55 per night. Valet parking costs MXN 62 per night.

What are the check-in and check-out times at Krystal Grand Puerto Vallarta All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-out is available.

Is there an onsite casino at Krystal Grand Puerto Vallarta All Inclusive?

No, this hotel doesn't have a casino, but Vallarta Casino (3-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.

What is there to do at Krystal Grand Puerto Vallarta All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Krystal Grand Puerto Vallarta All Inclusive also has 2 bars, a private beach, and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near Krystal Grand Puerto Vallarta All Inclusive?

Yes, there are 4 onsite restaurants, featuring seafood, garden views, and poolside dining.

Does Krystal Grand Puerto Vallarta All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Krystal Grand Puerto Vallarta All Inclusive like?

Krystal Grand Puerto Vallarta All Inclusive is a short 13-minute walk from Cruise Ship Terminal and 10 minutes' walk from Hotel Zone Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Restaurant
Beach
Drinks
Buffets
Location
Adults
Family friendly

Reviews

10/10 Excellent

Very beautiful and friendly staff

10/10 Excellent

Excellent amenities
Roland, 4-night trip

8/10 Good

The Staff at Hilton was very friendly professional an helpful. The views at this hotel was amazing love love love.
Stacy, 3-night trip

10/10 Excellent

Beautiful hotel close to everything. Service was amazing! Unfortunately wifi & cell signal is weak in PV.
Monica, 4-night trip

8/10 Good

Overall was a great experience the Hacienda has a nice vibe and definitely great staff. The food isn’t the greatest but the tequila will change your mind.
Justin, 3-night trip

10/10 Excellent

Everything was great.
Pedro, 4-night trip

8/10 Good

I would definitely come back to this resort our Room was incredible ! Our concierge Ivan Decorated my room for my birthday along with cake and champagne, the buffet food was pretty delicious throughout the day although the restaurant food was okay overall our stay was great !
Janene, 4-night trip

10/10 Excellent

Our stay here was amazing! The staff was very caring and fun! Fransisco at the restaurant by the pool and Patricia at the sushi bar made the place feel like family! I would 10/10 come back just for the the experience the staff gave us! Thank you so much for treating us like family!
Tekea, 5-night trip

10/10 Excellent

east to get around
Electra Ann, 5-night trip

8/10 Good

Nice people
Jesus, 4-night trip

8/10 Good

The people working for you were absolutely wonderful. My allergies were bad from the mold
Glenda, 4-night trip

8/10 Good

Our stay was mostly excellent. Stuff was very friendly and helpful, the food was delicious. Just one thing to note: we got very upset about the fact we can't get our room just because it was located in the adults only part of the resort. We were traveling with a baby, and on the Expedia resort's page it doesn't have any notice about that.
Viktar, 7-night trip

10/10 Excellent

We had an amazing weekend getaway. We were able to use adult only resort next door for dinner which had some good options. The Hilton staff were amazing and very attentive. A big shout out to Santos in the lobby, Irvin & Felix at the lobby bar and Maria Elena at the adult pool/bar. They were all so nice and treated us like family. They made this trip extra special. The location is nice. Close to shopping and the airport. Beach was clean and water was great! We will return!

8/10 Good

The stay overall was great and the bartenders kept the drinks flowing. My only complaint would be the noise from the lobby every single night, it never ended before midnight and sometimes ran until 2in the morning. Very annoying when you have excursions booked early in the morning.

6/10 Okay

Overall, we enjoyed our stay with the ocean view! The location was perfect to all areas we wanted to spend our time. Nice to have the hacienda next door away from the crowd and noise. Many thanks to the staff - they were extremely courteous, friendly, and helpful. On the other hand, we noticed the age of the property. Our toilets would not work a few times, water dripping from the vents due to condensation and the jacuzzi took a very long time to fill with water.
Michael, 5-night trip

6/10 Okay

No longer a Hilton. Now The Regency. Hard to fin since we weren’t made aware of the name change. Hotel outdated. Needs some work.
Sandra, 1-night trip

6/10 Okay

The junior suite could have been cleaner. It looked like it was falling apart
THUY, 3-night trip

8/10 Good

Didn't like-Room had damp smell, raccoons came out scavenging at night around rooms with private pools.
Troy, 1-night trip

6/10 Okay

Does not keep up to the Hilton quality and reputation. Its small and old. Staff is nice. Food was good at some eating locations like the buffet. Other food locations are mediocre at best. Had to ask for soap and towels. Air Conditioning is also mediocre. Certainly not worth what we paid.
Parvinder, 4-night trip

8/10 Good

The location is under construction so the first room we received smelled like paint. However, we were given a new room and everything from there was great. Most staff was kind. The staff in charge of Buffet should make an effort to open on time and not get upset when people ask, why it’s not open 20 minutes after the fact. We were there three days and they opened late all three days.
Marco, 3-night trip

2/10 Terrible

Got to the property and was told we cant stay in that hotel cuz its the wrong one. We called before buying tickets and were told that we can buy those tickets. The room we got was really bad. AC wasnt working good, we got a king bed instead of 2 queen beds, dirty room,
Davit Akopovich, 4-night trip

6/10 Okay

Bathroom’s toilet had problems to flush.
rey, 4-night trip

6/10 Okay

But waste your money. Stay out of Mexico.

They tried to put us in a crappy room thinking we would be “gullible tourists.” The upstairs floors had holes in them, the room was super small and nasty. We had to complain but they ended up giving us a better room. They try to play us tourists. They only had two types of beer. The food okay but but great at all. WiFi kept disconnecting and you had to pay for it. Not going there again.
Alicia, 5-night trip

2/10 Terrible

The quality of the food on all the restaurants was terrible, no taste no presentation even the so call specialty restaurants. The service of the people on the pool area was also very bad , not enough personal therefore was taking for ever to bribing drinks or snacks, sometimes more than 40 minutes for one hamburger or around 20 minutes for a drink
Octavio, 3-night trip

4/10 Poor

The food was not consistent, the quality was disappointing. The property is lacking maintenance and the cleanliness needs improvement overall. The service level was also mediocre, being that it's a Hilton location the brand was not represented well at this location. Disappointed
Juliet, 5-night trip