Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
Heidi Helene
Heidi Helene,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Nick
Nick,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 7 日
Menderes
Menderes,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 24 日
ILYA
ILYA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Risto
Risto,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2023 年 5 月 8 日
gary
gary,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 4 月 25 日
Ireneusz
Ireneusz,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 4 月 23 日
Deludente
alfred
alfred,1 晚行程
Expedia真实住客点评
8/10 很好
2023 年 4 月 18 日
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Lukasz
Lukasz,1 晚行程
Hotels.com真实住客点评
6/10 好
2023 年 4 月 4 日
NEARCHOS
NEARCHOS,4 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 4 月 3 日
Engela
Engela,10 晚行程
Expedia真实住客点评
2/10 很差
2023 年 4 月 2 日
Very bad service
Carlos
Carlos,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 2 月 7 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2023 年 1 月 3 日
Svetlana
Svetlana,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2022 年 12 月 26 日
They should pay more attention in the cleaning
They didnt clean the room any day.
The bathroom was very dirty with black stains in the shower and we had to wear flip-flops.
There were some wall paper tore in some spots.
And they cheated us with the Spa anounced in the web. They don't have it
Jesus Alberto
Jesus Alberto,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2022 年 12 月 13 日
Best Western Lozenetz Hotel report
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs.
I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
KONSTANTINOS
KONSTANTINOS,4 晚行程
Hotels.com真实住客点评
2/10 很差
2022 年 12 月 10 日
Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets..
The first time 2019 (pre Covid) was great which is why we came this time.
Unlike the first time, room wasn’t clean.
On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so.
In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room.
Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper.
I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request.
I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it.
End of story, NOT RECOMMENDED!
Shai
Shai,4 晚行程
Hotels.com真实住客点评
8/10 很好
2022 年 11 月 27 日
Antonio
Antonio,4 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2022 年 11 月 27 日
Sasho
Sasho,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2022 年 10 月 17 日
Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning.
Hotel is on the older side but I don't mind.
TATIANA
TATIANA,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2022 年 10 月 13 日
Just an overnight stay in Sofia.
Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Maia
Maia,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2022 年 10 月 7 日
Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Szántó
Szántó,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2022 年 9 月 18 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2022 年 9 月 15 日
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.