Our stay was good, my only complaints are when texting the front desk I never received a reply back and they need another set of elevators as well as more dining options.
Amber
Amber,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
latoya
latoya,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Jonathan
Jonathan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Lisa
Lisa,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Veronika
Veronika,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Helmer
Helmer,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Christopher
Christopher,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Great place.
The long wait for the elevators was the only complaint. The button for floor 12 didn’t work most of the time, so it was a lot to have to get off and walk up stairs the rest of the way with children. Aside from that, the rooms were nice and the hotel was wonderful!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
Nice place for families
Long waits at the front desk. Only one person working and one elevator on the first day.
Ashley
Ashley,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 3 日
No up to Hilton standards
I was disappointed in the beach club/resort. I thought I was booking a suite with 2 beds and a couch area.
The suite I felt was extremely small for 4 ppl on vacation and for the price you pay.
Small closet, 6 small drawers to unpack.
Also there was zero water pressure. So washing hair was very difficult
Also only 2 elevators for 18 floors very poor design
Also process were not explained when checking in. Example just put towels in hallway and house keeping leaves new ones.
Trash, empty your own in trash room. Which light broken and very dark. Vending on every other floor and washer dryer on opposite
Which should be every floor or at this day and age every suite at a vacation resort.
Also valet. Charge premium rates but no one answers valet stands, concierge desk doesn’t help and because front desk is only staffed with one individual never answer phone or it’s always busy so you have to run to front desk everytime you need to order car.
Sorry I use Hilton a lot for work but this was not Hilton standards.
And then trying to get us to do a 90 minute tour. But this is what we stayed in. Was not impressed and wanting to listen to 90 min
marcie
marcie,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
brett
brett,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Good Hotel
Overall our stay was good. Service was ok. We requested an extra blanket which never came and one of the elevators stopped working for part of our stay, which led to a backup waiting for an elevator. Other than that, everything else was nice.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Bugs in room
Tiva
Tiva,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Nicole
Nicole,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
We arrived early but were happy to sit out by the pool until our room was ready. Over all our trip was great and our stay at this location was almost perfect. The only drawback were the large crowds and slow elevators but I guess if you have a good thing they will come.
Bryan
Bryan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Chanda
Chanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Benjamin
Benjamin,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Leslie
Leslie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Wesley
Wesley,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Excellent.
Charles
Charles,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Mary
Mary,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
sherrie
sherrie,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
The view was amazing
Our stay was nice. I loved the view and the inside pool for 21 and over. Its just a few things I didn't like. The room service was slow you had to call more then 3x to get towels. The toilet seat needed to be changed. On our floor the carpet smelled old and like smoke. That had to be the smoking floor when it was ok to smoke in the hotel. I went to another floor it didn't smell the same. We stayed on the 6th floor. I went up to the 10th floor it smelled good. I would definitely stay again but not on the 6th floor.