The service was very poor - the soap/cream dispenser in the bathroom broke and we had to request them to be changed twice - even when we left they did not replace them. We requested the changes for 2 days.
The restaurant service was not great either - they only tried to sell you the most expensive bottle of wine when we asked for recommendations on a dry white wine. No butter or olive oil was served with stale bread at the beginning of meal service, only after we requested it did they bring the bottles over which were sat on the serving station. The risotto was very underdone and the beef tartare was subpar, the egg yolk was fully cooked.
We were charged €10 for milk to go with our instant coffee in the room. After we questioned the charge, they told us they provide milk in the room to “English guests” and missed our room. After we spoke with the manager and questioned the charge, she told us she would “sort it out”- no surprise, it was still on the bill when we went to check out. Eventually they removed the charge, only after requesting the removal due to their miss on multiple occasions.
Also beware of the drinks at the hotel bar, we were charged €27 for a gin&tonic and Aperol spritz. 20% higher than any other local high end restaurant using the same ingredients and better views and much nicer service.
The room was ok but nothing special for the price they were charging for food, drinks or accommodation. The location is great but that is the only redeeming factor.