The internal door lock is not working. we have informed the reception and they told us, it is normal.
we found it quite strange as anybody with a card can get in our room while we need privacy.
the next day, in the morning.
around 9am, someone get into our room when we were sleeping. that person rushed out from our room when i sit up to look who's there.
later, around 10am. while my husband and I were preparing to get changed. the room service open our door and get in. i told her : Sorry, but we are here.
she doesnt care, get into the bathroom and change the towels.
i followed her and told her that she is disturbing us and should wait for us to leave the room before to clean it.
she replied that she didnt understand me before and leave, by saying : if you need privacy you hand the sign.
We just woke up and when she get into our room, my husband was without pant and me, nearly get off my shirt....
i reported to the reception, who told me i was not the first one this morning. and she will inform the head of service.
for the drinking water, you need to take them at the reception, they dont left them in the room.
the room is not very clean. Quite disapointed for a "prestige" level. it should be a normal Kyriad with such level.