My schedule changed and I told the hotel within an hour of check-in that I wanted to check out for two or one night, but the lady at the counter pushed the responsibility onto hotel.com. So I contacted hotel.com and they pushed the responsibility onto each other. They were unwilling to solve my problem and their attitude was bad, which made me very disappointed.
Wan
3 晚商务旅行
4/10
Staff was great, breakfast was great, bed was uncomfortable, location was loud, was told parking was on site which was not true. Smelled in hallway and room.
jennifer
1 晚行程
10/10
Davis the Manager and Sally at checkin were very polite and accommodating. Hotel was excellent.
Kathleen
1 晚结伴旅行
4/10
Quality and service were not on point being an international brand
Alizain
4 晚家庭旅行
2/10
We stayed 6/8-6/10 with 4 boys. After checking in we went to our room to find a very musty/ moldy smelling room. We opened the window to try and circulate the air. Then we pulled out the sofa bed and found a very thin and uncomfortable mattress with stains. After a very long day exploring New York we went back to the hotel and my son was hungry. I was told upon checkin the restaurant was open every night until 11pm. I went downstairs and asked Diego to place an order for food. It was 10:20 and he said the kitchen was closed when I asked what time it closes he said 10:30. I showed him the time and he said it’s closed with a very hateful attitude. The next night I wanted to get a glass of wine and again it was closed all together bec Diego was off that night. We were met with staff that had terrible attitudes and seemed to be bothered anytime we had a question. We stayed at another Hyatt in DC the week before for 3 nights and it was a completely different experience. We’re also going to Colorado in Sept for 6 nights and because of this experience I won’t be staying
at a Hyatt. The hotel is in a great location but the service was terrible.
Erin
2 晚家庭旅行
8/10
I wish the tvs were abit more modern with Chromecast or have a smart TV than just have built in TV service.
Clean and friendly staff. Good location with alot of food options and center of everything
Anthony
4 晚行程
8/10
Un bon séjour, pas de bruit ni de perturbation. Propreté remarquable avec un bon accueil ainsi que le bon endroit, bien situé 👌
Mohamed
14 晚行程
8/10
Ana
1 晚行程
8/10
Leslie
2 晚家庭旅行
10/10
Sonia
2 晚行程
6/10
The room had a strong smell of humidity
Ramiro
1 晚家庭旅行
10/10
Rachelle
3 晚结伴旅行
2/10
Rooms were not cleaned and stinks, I paid almost 500 dollars for this room and the one that cost me the day before 250 dollars was 10 times better.
Anderson
1 晚商务旅行
8/10
This was a weekend get a way so I did not expect to be in the room much, so for what I wanted it was just right and close to a lot!
Andrea
2 晚结伴旅行
10/10
Good hotel in a great location.
Friendly service.
Rooms are on the small side
Guy
2 晚商务旅行
10/10
Stayed one night for an event so all I needed was a room to sleep in. Great location, a short walk from the train station and near the subway. Check in was easy and my room was great. Just a warning, there is a lot of construction going on, but they provided ear plugs which was nice
Taryn
1 晚行程
10/10
Clean, relatively spacious, excellent location, good breakfast, would stay again.