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Viewline Resort Snowmass, Autograph Collection

4.0 star property
Hot springs resort with outdoor pool, connected to a shopping center, near Snowmass Mall

Choose dates to view prices

Photo gallery for Viewline Resort Snowmass, Autograph Collection

Lobby
Creator video
Grand Room, 2 Bedrooms, Non Smoking, Mountain View | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Grand Room, 2 Bedrooms, Non Smoking, Mountain View | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Outdoor pool
Near Maroon-Snowmass Trailhead, Viewline Resort Snowmass, Autograph Collection offers a refreshing retreat. Revitalize with coffee from the on-site cafe, dry cleaning services for your gear, and ski-in/ski-out access to the slopes. Enjoy American cuisine at one of two restaurants or take in views by the fireplace in the lobby.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Parking available
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Ski storage
  • Ski passes
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Room service

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The current price is CNY1,539
CNY2,137 total
includes taxes & fees
Nov 17 - Nov 18

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Sofa bed
  • 70 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Sofa bed
  • 93 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (Slope Side)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Mountain View (Slope Side)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Sofa bed
Premium bedding
  • 65 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Mountain View (Slope Side)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Mountain View (Slope Side)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Bedrooms, Non Smoking, Mountain View

Grand Room, 2 Bedrooms, Non Smoking, Mountain View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Grand Room, 2 Bedrooms, Non Smoking, Mountain View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
  • 167 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking | Private kitchen | Mini-fridge, coffee/tea maker

Room, 2 Bedrooms, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Premium bedding
  • 111 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Valley View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Valley View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Valley View

Room, 2 Queen Beds, Non Smoking, Valley View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Valley View

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Classic Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
Nov 30 - Dec 1
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About the neighborhood

Map
100 Elbert Lane, Snowmass Village, CO, 81615

What's nearby

  • Snowmass Mountain - 1 min walk - 0.0 km
  • Snowmass Mall - 5 min walk - 0.5 km
  • Snowmass Sports - 5 min walk - 0.5 km
  • Snowmass Club - 5 min drive - 4.4 km
  • Aspen Mountain - 29 min drive - 18.3 km

Getting around

  • Aspen/Pitkin County Airport (ASE) - 15 min drive
  • Vail/Eagle Airport (EGE) - 86 min drive
  • Free airport shuttle

Restaurants

  • ‪TORO Snowmass - ‬16 min walk
  • ‪Fuel Coffee - ‬2 min walk
  • ‪Jüs Cafe Snowmass - ‬12 min walk
  • ‪New Belgium Ranger Station - ‬1 min walk
  • ‪The Crepe Shack - ‬11 min walk

About this property

Viewline Resort Snowmass, Autograph Collection

With ski-in/ski-out access, Viewline Resort Snowmass, Autograph Collection allows you more time for downhill skiing and snowboarding, plus you'll be just steps from Snowmass Mountain. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Stark's Alpine Grill, one of 2 restaurants, which serves American cuisine and is open for breakfast and dinner. Other highlights include 2 bars/lounges, a free airport shuttle, and a 24-hour fitness center. Ski passes and storage are also available.

At a glance

DONE

Hotel size

    • 254 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Off-leash area available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (USD 30 per day)
    • Uncovered onsite valet parking (USD 50 per day; includes in/out privileges)
DONE

Transfers

    • Free airport shuttle from 5:00 AM to 11:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Pool gate

What to do

  • Archery
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Ziplining nearby
  • Ice skating nearby
  • Hot springs nearby
  • Fishing nearby

Working away

  • 24-hour business center
  • 12 meeting rooms
  • Conference center (28900 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage
  • Ski storage
  • Snow sports gear

Facilities

  • 2 buildings/towers
  • Built in 1985
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 38
  • Closed captioned TV
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 36
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Hardwood flooring in room

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons nearby
  • Snow tubing nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix
  • Hulu
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

Stark's Alpine Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Viewline Lobby Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
First Chair - This coffee shop serves breakfast and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 56.40 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Bicycle storage
    • Concierge service
    • Fitness center access
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Ski shuttle
    • Ski storage
This property charges a resort fee of USD 15 from April 15 to November 22 and USD 30 from November 23 to April 14.

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 20 to 40 per person

Children & extra beds

  • Rollaway beds are available for USD 100.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 95 per accommodation, per stay

Parking

  • Uncovered self parking costs USD 30 per day
  • Uncovered valet parking costs USD 50 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a deadbolt lock on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Snowmass Resort
Snowmass Westin
Snowmass Westin Resort
Westin Resort Snowmass
Westin Snowmass
Westin Snowmass Resort
Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
The Silvertree Hotel Snowmass Village
Westin Snowmass Resort Snowmass Village
Westin Snowmass Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village

Frequently asked questions

Does Viewline Resort Snowmass, Autograph Collection offer free cancellation for a full refund?

Yes, Viewline Resort Snowmass, Autograph Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Viewline Resort Snowmass, Autograph Collection?

Yes, there's an outdoor pool.

Are pets allowed at Viewline Resort Snowmass, Autograph Collection?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 95 per accommodation, per stay. Service animals are exempt from fees. Dog exercise areas are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Viewline Resort Snowmass, Autograph Collection?

Yes. Self parking costs USD 30 per day. Valet parking costs USD 50 per day.

Is airport shuttle service offered by Viewline Resort Snowmass, Autograph Collection?

Yes, a free airport shuttle is available from 5:00 AM to 11:30 PM on request.

What are the check-in and check-out times at Viewline Resort Snowmass, Autograph Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-in and check-out are available.

What is there to do at Viewline Resort Snowmass, Autograph Collection and nearby?

During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for archery. Additional recreation nearby includes hot springs and ecotours. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a 24-hour fitness center.

Are there restaurants at or near Viewline Resort Snowmass, Autograph Collection?

Yes, there are 2 onsite restaurants, featuring American cuisine.

What's the area around Viewline Resort Snowmass, Autograph Collection like?

Viewline Resort Snowmass, Autograph Collection is a short 1-minute walk from Snowmass Mountain and 5 minutes' walk from Snowmass Mall.

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Viewline Resort Snowmass, Autograph Collection Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Restaurant
Shuttle
Air conditioning
Lobby
Building
Food
Walking

Reviews

8/10 Very good

This was a great hotel in a great location if you're planning things on or around Snowmass Mall. Staff is amazing and always asking how they can help. My only complaint was that we specifically booked a view room and ended up with a view of another building, and that building happenend to be under construction so all the deck furniture, grills, erc. were strewn about the small grassy area betreen us, it just looked trashy. We had zero view and just left the blinds closed the whole time. But otherwise, I highly recommend this hotel, we will definitely be back.
Susan, 3-night trip

10/10 Exceptional

We had a great time at the resort. The hotel food and drinks were excellent.
Roberto Gomez, 3-night trip

10/10 Exceptional

Great location. Really nice hotel.
Chris, 1-night trip

10/10 Exceptional

Beautiful hotel! Really enjoyed our stay
Nicole, 1-night trip

10/10 Exceptional

Always my favorite place to stay off season when I work in Aspen.
R, 1-night trip

8/10 Very good

We would have liked to have a microwave in the room. When staying with kids, it’s a must have. Otherwise we enjoyed our stay.
Marina, 6-night trip

10/10 Exceptional

Very nice facility
Raiceon, 1-night trip

10/10 Exceptional

Safe and quite and good customer service and good breakfasr
Ashfaque, 2-night trip

10/10 Exceptional

Great hotel…staff was awesome. Location is awesome. We will be back!
Michael, 4-night trip

8/10 Very good

The shuttles to Aspen were free of charge and the routes were easy to navigate.
Angel face, 5-night trip

10/10 Exceptional

Excellent
Anthony, 5-night trip

10/10 Exceptional

Loved it. Only downside was inability to cool room off.
Robert, 2-night trip

10/10 Exceptional

Clean room, comfortable bed, great bathroom, shower, etc. Friendly staff.
Robert, 1-night trip

10/10 Exceptional

DON’T BELIEVE THE NEGATIVE REVIEWS. Great stay…everything was good. Enjoyed the lobby bar for casual dining.
Gary R, 7-night trip

10/10 Exceptional

Great
Tatiana, 1-night trip

4/10 Fair

The service was terrible and also the food in the restaurant was very average
Alexandra, 6-night trip

8/10 Very good

The surroundings are beautiful! The problem was mostly through hotels.com not at the resort. The only issue was a very loud a/c fan. We had to get a box fan and open the door. Glad it wasn’t snowing
Carol, 1-night trip

6/10 Good

Overpriced and Underdeveloped

Small hard beds. Broken ice maker. Loud air conditioning. Small balcony.
WILLIAM, 2-night trip

4/10 Fair

I should not pay $1,000 a night for a room in Aspen and be woken up my first morning by a barking dog in the next room.
Michael, 5-night trip

4/10 Fair

AC did not work. Staff was responsive but couldn’t get it fixed. Nothing significant was offered for the inconvenience.
1-night trip

4/10 Fair

I've stayed at this property several times and each time I thought "It has to be better than the last time." It never has been better. There is always a loud mechanical system noise in my room. I'm almost always given a room near the pool along with the loud guests who congregate there, this time at 2:00am. This visit, the staff didn't even enquire about my stay as I was checking out. They've apparently lost all concern about guest experience. Worst of all this visit was THE HIGHEST COST I've ever paid for a single night in a hotel anywhere, not just this one.
ERIC, 1-night trip

4/10 Fair

Awful

Many issues with this stay. Highlights include: hotels.com advertised a room with a view, when in fact that room type did not have a view option at all. No hand soap in entire hotel evidently, front desk suggested I get on a shuttle and buy some myself. Housekeeping replenished coffee supplies 1 time during 6 day stay. Didn't show up when requested. When towel replenish was requested they didn't show up so we had to use dirty towels that were on the floor. when they did show up, they found the tip but left without finishing the job. Loud leak noise from up above-not sure where. Outlets didn't work. Very convenient location, beautiful setting.
5-night trip

2/10 Poor

Book another hotel in aspen

We paid $1,200 for a night, ended up arriving to the hotel at 4:30am due to flights delayed, we ask for late check-out and was told that no availability. We ended up sleeping 3hours only because when we arrived our room had an envelope with another person’s name and the bathtub was clogged. They ended up changing us from room. We got the village view, not the mountain. Lots of light enters the room. Carpet floor and pillow shams were dirty. At around 9:30am drilling sounds of construction woke us up. Got a video of it, which I cannot upload. They don’t have valet, a $1,200 per night resort! From lobby to parking is a 10mins walk, walking on ice. Our experience was horrible. It’s a 2-3 star hotel. They charge too much for the room. We have previously stayed in 5 star hotels and it never compares to this.
Blanca I, 1-night trip

10/10 Exceptional

Nice place
Ryan, 3-night trip

10/10 Exceptional

Mother and Sons Birthday Celebration!

We celebrated the birthdays of my wife and son! Our son has a disability and the hotel was quite accommodating. The pool with fully operational spas did the job. Our Waiters David & Kadesh did an outstanding job with allowing us to have an outside table and we had really nice dinner for three. We can’t complain and we don’t like crowds anyway. This establishment was only at 20% occupancy and we were all for it. Again thanks!
BILLY, 3-night trip