For $597.00 per night , they didn’t have a tv in the bedroom, the bedroom was so dark it was hard to see with lights!! Room service was nonexistent, closed at 9 and out of anything we wanted , the bar couldn’t mix a basic raspberry martini , didn’t have basic common liquors, the coffee was so light we had to order espresso just to make it taste like coffee , it took them 4 tries just to get sugar and by then coffee was cold, bathtub stopper was disgusting and didn’t work, refrigerator had a note on it that it didn’t cool but yet they didn’t bring one that does, we asked for a late check out before we had experienced the horrible conditions and ended up leaving early and they still charged extra for the the two hours late check out that we didn’t use . It was obviously evident that management never goes into routine checks to make sure the facility is up to standards. The room was so dark that it was impossible to see if the carpet was dirty or just dark , the hair dryer made a horrible loud electrical contact noise no matter which plug we tried to use . We tried to use Their coffee machine station but it had two pods even though there was room for four and no stir sticks and the coffee from room service was a worse option as stated before . This is the third try to stay at 21c in different cities with no standout performances but this stay was the worst ever and Motel 6 would have topped them . This the the only time I have rated hotels but I felt a need for guests to know.