Only Leonard and Xavier were good at customer service. The manager called Roy is young and inexperienced. No hot water for two nights despite Alerting the duty staff. It is no longer that Troutbeck we used to know back in the days.
Guardian
3 晚行程
8/10
The hotel and the town itself was absolutely lovely. Wouyhave preferred a bigger selector food and drink options but we were staying mid week so maybe it would be better at the weekend.
Shout-out also to Froggy Farm in Juliasdale which makes an excellent place to stop on the journey to the resort.
Markos
1 晚家庭旅行
8/10
It’s very nice and cool, excellent location with a great weather, friendly staff. Expedia booking did not go through seems there was a disconnect with the property
Mbongeni
3 晚结伴旅行
8/10
Jethro
1 晚行程
8/10
Was a good experience
Edwin
1 晚家庭旅行
6/10
KENNEDY
1 晚行程
10/10
Staff very friendly and supportive. Old school style.
Heinrich
2 晚行程
10/10
Loved our stay. The views are spectacular! The staff, amazing. You feel welcome from the moment you get to the gate. Shoutout to Mr Webster, Mr Exavier and Mr Edgar (amazing cocktails) Ps all staff are amazing just got to interact with these gentlemen a bit more. Serene and great place to relax. Great for couples and it’s family friendly as well. Wasn’t able to do many activities due to the cold but if you don’t mind it there’s lots to do. A must visit! Will definitely visit again soon 😊
Mitchelly
2 晚浪漫旅行
10/10
Great place
Francis
2 晚浪漫旅行
8/10
真实旅客
2 晚家庭旅行
8/10
The hotel experience was amazing staff were very complimentary and responsive
Owen
2 晚行程
6/10
Beautiful scenery of the World's View and the national park. But the road to the resort was not good and conditon of the hotel was around 3 stars. But it was calm and cozy.
Young Shin
2 晚行程
10/10
Excellent facility and great customer service
Shepherd
2 晚浪漫旅行
10/10
TAUYA
2 晚行程
10/10
Its a unique beautiful place matching international standards in all aspects.
Allen
1 晚行程
10/10
Chipo
2 晚家庭旅行
10/10
Chipo
1 晚行程
10/10
Cathrine
1 晚行程
8/10
Clean and beautiful ,serine views and neat rooms.Just a heads up,not a good idea to book with them whole they host a conference, the place then over crowds and you get poor service if you are not part of the conference ,
Zvikomborero Craige
1 晚家庭旅行
10/10
TREVOR
2 晚行程
10/10
Tatenda
1 晚行程
10/10
Already looking forward to revisiting it the next time I’m in Zimbabwe