可以免费取消我在海王星豪华度假村的预订并获得全额退款吗？

是的，海王星豪华度假村在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

海王星豪华度假村有游泳池吗？

是的，有4 个室外游泳池、室内游泳池和儿童游泳池。

海王星豪华度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在海王星豪华度假村办理入住和退房？

开始办理入住：15:00；停止办理入住：02:00。退房时间为 12:00。延迟退房需要支付 EUR 50.00 的费用（视客房供应情况而定）。提供快速入住和快速退房服务。

在海王星豪华度假村及其附近有什么游览观光项目？

现场活动包括山地骑行、帆船运动和帆板运动，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括健身课程、篮球和普拉提。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 4 个室外游泳池中任选一个畅游。海王星豪华度假村也拥有2 间池畔酒吧、2 间海滩酒吧和桑拿房，以及蒸汽浴室、游乐厅/游戏室和花园。

海王星豪华度假村店内或附近是否有餐厅？

是的，Umami Asian Restaurant提供亚洲菜、花园景观和池畔就餐。

海王星豪华度假村配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

海王星豪华度假村周边区域环境如何？

从海王星豪华度假村仅需5 分钟步行可至海王星酒店海滩。

科斯海王星豪华度假村住宿优惠| Hotels.com 好订网

Q: 海王星豪华度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 海王星豪华度假村配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

8/10 很好

2025 年 10 月 24 日

Wir waren betrits zum 6. Mal in diesem Hitel und können es nur weiter empfehlen.

Jean-Marc，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 4 日

Great hotel, really bigd

Emily，4 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 1 日

Norbert，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 28 日

The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.

Anthony，7 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 25 日

Un'oasi di relax paradisiaca. Ci sono diverse strutture per il fitness, possibilità di frequentare corsi. Tanti ristoranti interni di qualità.

Andrea，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 23 日

Sandeep，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 20 日

Veldig god service!

Arie Jon，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 18 日

Burak，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 8 日

Rinat，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 4 日

Toller Aufenthalt

Wir hatten einen tollen Kurzaufenthalt und haben diesen sehr genossen. Wir haben nur gute Erfahrungen sammeln dürfen. Wir würden wiederkommen.

5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 28 日

Ricardo，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 28 日

PAUL，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 8 月 13 日

Extra payments for sports and unfriendly staff in the lobby & sport areas. Very friendly cleaning team :)

5 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 8 月 10 日

Tres bel endroit qui manque un peu d'animation. Dommage que pour un resort de cette gamme, il n'y ait pas d'eau servie au repas ni de bonbonnes a disposition : comptez 4,5 euros la bouteille d'eau. Les activites sont pour certaines a payer en plus...des petites choses qui diminuent un peu l'experience générale.

CEDRIC，7 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 8 月 4 日

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.

Sanem，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 2 日

Alles top

Lennart，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 2 日

La struttura è super bella, tutto il suo contorno è molto curato fin nei minimi dettagli, le piscine sono spettacolari una più bella dell'altra ti fanno passare la voglia di vedere il mare, le camere sono top non manca nulla in questo resort.. è fatto su misura per gli ospiti provenienti dal Nord Europa (in prevalenza tedeschi inglesi e scandinavi e qualche americano) Noi ci siamo trovati benissimo nonostante il nostro inglese 😅. (PS. Italiani spagnoli e francesi quasi zero.. quindi c'è SILENZIO OVUNQUE! mi è capitato di dover rispondere al telefono per lavoro e dopo la telefonata mi sono veramente vergognato😂)

Luigi，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 31 日

Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.

Antonio，3 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 28 日

Ulas，5 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 7 月 27 日

The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.

Charlene，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 27 日

One night stay

We stayed one night as part of us travelling back to Sweden from Kos. We received OK service from the reception, being able to check in late at night when we arrived. However, there was no hot water in the tap in the bathroom (and only luke warm water in the shower). Also, the pillows where very thick/high and uncomfortable. The room's AC was quite noisy. The hotel building facilities are quite worn down and would be in need of a renovation.

Adam，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 27 日

Céline，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 25 日

Uns hat es sehr gut gefallen.

Helge，10 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 25 日

Anne，7 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 24 日

Laura，1 晚商务旅行

Hotels.com真实住客点评

海王星豪华度假村

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