8/10 很好
2025 年 4 月 21 日
Rooms for improvement
We booked 3 rooms for our stay. We were greeted with sincerity and utmost courtesy.
Breakfasts were a bit mediocre though. There is a wide variety of choices but I am not sure whether it’s understaffed or staff wasn’t trained properly, coffee wasn’t served in time, tongs for salads missing, cereal bowls haven’t been refilled, staff have been wandering around but they couldn’t see dirty plates on tables which seriously in need of clearing. We ordered drinks from the bar as well. The first bartender did the drinks perfectly but when we came ordering the same thing again, it wasn’t the same anymore. I would expect some consistency with simple Long Isalnd Ice Tea but was disappointed. With “Four Seasons” as a brand, I don’t expect this kind of service.
The rooms. Housekeeping hasn’t been doing a thorough job. Upon checking in, we found a pair of OLD socks in the corner of the room. Although deep cleaning was done, we were afraid to find more surprises. Then on the next day, used coffee cup and glass were left unwashed and untouched even after making the room twice a day. The decor is a bit dated but that’s ok. Shower had been dripping and the turn dial was very loose.
To be fair though, the bed and pillows were very comfy. We had some good sleep here. I can’t ask for more.
Hope management can put clients’ needs as their priority and expect returning clients instead of just robotically running a hotel which claimed to be a 5-stars hotel in this state.
Kit Sum Jessica
Kit Sum Jessica，5 晚家庭旅行
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